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NEW QUESTION # 43
An ABC telecom customer requested a change to their existing services which resulted in new set of assets. At later date customer changed from device based to an installment based contract. After few year customer then requested to change their telephone number. Which object of communication data model should a consultant use to manage the life cycle of assets over a time?
- A. Subscription
- B. Service Account
- C. Contract Line Item
- D. Service Entitlement
Answer: A
NEW QUESTION # 44
ABC telecom is using the communication cloud for the B2C business, The B2B business now wants a new quoting solution for their complete B2B products. B2B customers are large enterprises with hundreds of sites, B2B sales representative wants to configure different products based on sites requirements, group sites together, apply discount as per negotiated price and generate a multi-site proposal document. What Solution should a consultant recommend to meet the requirement above?
- A. Use Communication Cloud CPQ to create a quote associated with multiple service Accounts Import a list of Sites to represent service Account and configure offers.
- B. Use Enterprise Sales Management Quote Negotiation Process to capture Multi-site quote by uploading the site list and configuring the offers for the sites.
- C. Leverage the communication cloud (CPQ) master quote and group quote capability to associate service accounts to group quotes. Each location can be associated with Quote Line Item
- D. Use Communication Cloud CPQ multisite Quote Capture to upload a site list and configure offers for the sites
Answer: C
NEW QUESTION # 45
Universal containers (UC) is a communication using commination cloud and would like to introduce a limited- time offer of their customers. The offer will be available on UC's website through DC APIs and once claimed, will give customers a 10% discount for three months. Which options should a consultant configure to meet the requirement?
- A. Promotions
- B. Offering
- C. Time Plan
- D. Discount
Answer: A,C
NEW QUESTION # 46
United Telecom has initiated high speed offerings on communication cloud after upgrading its network. Which out of the box MACD process should UT consider when upgrade existing assets to high speed offers for interested customer.
- A. Change of Plan
- B. Apply Promotion
- C. Modify Order
- D. Disconnect and New order
Answer: A
NEW QUESTION # 47
What are the 3 keys inputs used by order management to determine the output of MACD order.
- A. Fulfillment request and fulfillment request line records
- B. Commercial and technical product configurations
- C. Quote and quote line items records
- D. Assets and inventory item records
- E. Order and order item details
Answer: B,D,E
NEW QUESTION # 48
United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete. Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?
- A. Introduce customer data management system as a part of digital transformation to keep customer data up to date
- B. Synchronize real time customer data between the two CRMs at the end of business day using batch updates.
- C. Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM
- D. Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs
Answer: D
NEW QUESTION # 49
Universal Connect (UC) offers dedicated internet service to business customer. UC requires that when the first dedicated internet service is added then it automatically adds the customer premises Equipment (CPE). UC also has requirement to be able to use the same Ethernet access device for their future offerings like VOIP and business TV. How should consultant model have dedicated internet services and Ethernet across devices offers
- A. Model the Ethernet access device and dedicated internet service offers as two standalone offer with a recommends relationship that recommends the Ethernet access device when internet service is added
- B. Model dedicated internet service as a child product of the Ethernet access device offer.
- C. Model Ethernet access device and dedicated Ethernet service offers as two standalone offers with an auto add relationship that adds the Ethernet access device when a dedicated internet service is added.
- D. Model the Ethernet access device as a child product of the dedicated internet service offer
Answer: C
NEW QUESTION # 50
The discovery phase has identified the industries order management should integrate with the provisioning system using HTTP protocol, however to activate the service the external system requires two HTTP requests passing formatted JSON payloads. A temporary identifier is returned from the first request and must be used on the second one, but it has no relevance to CRM. The provisioning system is known to reply within 750ms for each request. What are two out of the box options for integration within this system?
- A. Design for one callout each request and cache the identifier in memory
- B. Design integration procedure that makes both request and returns the result to order Management.
- C. Design for one callout each request and save the identifier in a non-assetizable attribute on the fulfillment request line
- D. Use Data raptor technology to make the request and return the response to order management
Answer: C,D
NEW QUESTION # 51
ABC cloud is using communication cloud's order Management for the provision and activations of service. As part of the integration with ERP, the ERP order identifiers are required to be saved in the synchronous response in the SFI order record for the reference and troubleshooting purpose. A consultant has started their design using existing velocity process libraries. What solution should consultant propose to save ERP order identifiers back to salesforce Order record.
- A. Configure GET ERP order callout task straight after the callout task that create an order in ERP. Enhance out of the box integration adaptor to process GET response from ERP and save returned ERP order identifier to SFI order record
- B. Configure response data raptor bundle to process create response from ERP and save returned ERP order identifier to SFI order record
- C. Configure integration procedure in conjunction with Auto Task to perform CREATE order in ERP and process response to save return from ERP order identifiers using Load DataRaptor.
- D. Enhance OOTB integration adaptor to process CREATE response from ERP and save returned ERP order identifier to SFI order record
Answer: B
NEW QUESTION # 52
ABC telecom is a large telecommunication operates with 75 million assets across its customer and business customers. The company cloud to take advantage of customer 360 capabilities. There are slight operational differences between the various regions where it sells services, some regions may have different readiness timelines. Which migration strategies should be opt?
- A. Coordinate migration readiness across regions and execute migration all at once to ensure consistency
- B. Migrate assets in chunks, portioning by geographical region and account type and then prioritize high value business accounts.
- C. Migrate Assets in chunks, portioning by geographical region and account type and then prioritize the migration based on regional timelines.
- D. Do not migrate legacy assets and leverage external objects within salesforce to access them
Answer: C
NEW QUESTION # 53
ABC cloud is a communication service provider that uses communication cloud for their B2B market, ABC cloud customer frequently subscribe to the same set of products for different service location. Today ABC cloud sales representatives, have configured several identical quotes for each service location for the customer to sign. ABC cloud would like to accelerate its sale cycle with faster lead to cash journey. What solution can consultant propose for ABC cloud to have a faster lead to cash journey.
- A. Use the LWC CPQ cart to capture all products for all affiliates in the same cart for better visibility. Enable the industries Order Management bulk order handling custom setting to support bulk order decomposition and orchestration
- B. Use multisite CPQ cart capability to capture multiple quotes and configure order split functionality using Integration Procedure
- C. Use the LWC CPQ cart to capture all products for all affiliates in the same cart for better visibility. Utilize out of the box order split functionality to submit individual products to order management
- D. Use multisite CPQ cart capability to capture multiple quotes and utilize Out of the box (OOTB) support for order management.
Answer: D
NEW QUESTION # 54
ABC Telco wants to offers a self-service portal for their B2C customers so they can browse and order from product catalog. Which salesforce industries based solution helps activate this?
- A. Assets based ordering
- B. Mobile subscription Management
- C. Digital commerce
- D. Enterprise Sales Management
Answer: B
NEW QUESTION # 55
Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows
* They often need to refer back to their documents for routine customer requests
* They are able to handle the majority of customer request themselves despite of current challenges
* Routine customer requests require many clicks and they want the new system to focus user experience.
One of the common MACD transactions is to increase the quality of the assets What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents' feedback while minimizing implementation efforts?
- A. Leverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases.
- B. Leverage the CPQ cart for all cases minimize the implementation effort
- C. Build a custom CPQ Cart using FlexCards and LWC to align to the legacy systems UI
- D. Leverage omni scripts for all used cases to minimize the training efforts for the sales agents.
Answer: A
NEW QUESTION # 56
T current architecture has two systems one which is sales facing (internal) other is customer facing (website). Currently product catalog is maintained separately in both systems.
UT has introduced communication cloud. What approach should consultant recommend for maintaining their product catalog during their digital transformation.
- A. Manage product catalog in communication cloud and periodically synchronize the web channels automatically
- B. Manage the product catalog in enterprise product catalog and use digital commerce APIs to extract the product catalog to web channels.
- C. Manage the product catalog internally using communication cloud and use cart API to expose the product catalog to website
- D. Introduce new product catalog primary application that will synchronize both communication cloud and the web channels.
Answer: B
NEW QUESTION # 57
An ABC telecom customer ordered an internet bundle along with router in their first order. At later date, the customer ordered another internet bundle. Their existing router supports all services. What should be the scope of technical product so that the decomposition process generates fulfillment request lines (FRL) based on the exiting inventory item?
- A. Downstream Order Item Scope
- B. Order Item Scope
- C. Top Order Item Scope
- D. Account Scope
Answer: D
NEW QUESTION # 58
Universal containers (UC) is a communication service provider using commination cloud. UC plans to migrate their B2C customer and their customer services into communication cloud. UC have configured the products in the Enterprise product catalog. Which entities must be migrated and in which sequence to accomplish the migration?
- A. Users, Consumer Account, Billing Account, Service Account, Contacts, Assets
- B. User, Contacts, Consumer Account, Billing Account, Service Account, Subscriptions, Assets
- C. User, Consumer Account, Billing Account, Service Account, Contacts, Assets Line Items, Assets
- D. User, Person Account, Billing Account, Service Account, Contacts, Assets.
Answer: B
NEW QUESTION # 59
A B2B Communication company is using industries CPQ solution and need to implement attribute- based pricing for its offerings. The company wants to display the total amount or monthly recurring charge of the product as well as sales tax imposed on that product depending on the zip code of the service account as total price in the cpq cart. How shall the consultant achieve this while minimizing the impact to performance?
- A. Add the delivery zip code customer field as a header in the pricing calculation matrix
- B. Configure the tax rate in the price plan and it will be added automatically when added to the cart.
- C. Write a custom hook class to include the logic to calculate tax and add to the total price using a price calculation matrix
- D. Add a pricing plan step with a custom Apex class to calculate the tax using the price calculation matrix
Answer: A
Explanation:
If requirement is to have static calculation, then use Hook implementation If requirement is to have dynamic calculation based on custom fields then use ATB mechanism along with changes in hook to pass custom fields into ATB input map. In this case there is no need to have custom calculations.
NEW QUESTION # 60
Universal containers (UC) is a communication service provider using commination cloud. As a part of internet order fulfillment, UC warehouse agents will use salesforce to enter a router's barcode and enter the shipping tracking number of the router. How should a Communication cloud consultant solve this requirement?
- A. Configure a Push Event Orchestration item that will receive the router's barcode number and shipping tracking number
- B. Configure a Manual Task Orchestration item that will launch an OmniScript to enter the router's barcode number and shipping tracking number
- C. Configure a manual task Orchestration item that will launch a flow to enter the router's barcode number and shipping tracking number.
- D. Configure an Autotask Orchestration item that will automatically launch an OmniScript to enter the router's barcode number and shipping tracking number
Answer: B
NEW QUESTION # 61
Acme technology is an internet service provider that has 20 distinct download and 10 upload speeds, unique billing code must be sent to billing system during fulfillment.
Which two actions should a consultant recommend for modeling the technical product catalog and decomposition relationship?
- A. Create a single CFS specifications and map the upload and download speeds. Retrieve the fulfillment details from the calculation matrix using a custom auto task
- B. Create a single CFS specifications and map the upload and download speeds. Retrieve the fulfillment details from the calculation matrix market using the integration procedure invoked by an auto task
- C. Create a technical product catalog which maps 1:1 to the billing model. Use the out of the box tool to create product and generate billing code. Use unconditional decomposition relationships to select the correct technical product
- D. Create Multiple CFS specification where the billing code attribute is defined. Use attribute based decomposition relationship to map the various upload/download speeds to the billing code attribute
Answer: A,D
NEW QUESTION # 62
niversal containers (UC) is a communication service provider using commination cloud. UC negotiate customer specific pricing with a B2B customer, which will subsequently be used for the pricing order by thle customer, which two actions must a consultant take to meet this requirements?
- A. Create New Offering, Configure Price List Entries for the customer specific pricing and mark it as a frame agreement offering
- B. Create a New Promotion, Configure Price Overrides for the customer specific pricing and mark it as a Frame Agreement Promotion
- C. Create a Quote, add customer contract based discounts for the customer specific pricing and create a Frame Agreement from the Quote
- D. Create a Contract, add Contract line items for the customer specific pricing and mark it as a Frame Agreement Contract
Answer: C
NEW QUESTION # 63
Has commercial attribute called "access Type" on the internet offers with two values, namely DSL and Fiber. UC has requirement to model routers as technical products and offer either a DSL or a fiber router based on the "access type" value. What kind of decomposition relationship should a consultant recommend to achieve this requirement?
- A. M:M
- B. 1:1
- C. 1:M
- D. M:1
Answer: C
NEW QUESTION # 64
Orbit telecommunication has announced that their B2C mobile business is doing well and there will be high order increase next year well beyond anything they had planned.
What are the two preparatory steps that a consultant should take to ensure the stability in production?
- A. Ensure Enterprise sales management (ESM) is employed to split the large order prior to submission to order management system
- B. Ensure that customer have enough Async Apex Callouts and platform events available to cover the load
- C. Ensure mule soft is employed for integration to reduce the consumption of salesforce resources
- D. Ensure platform events mode is enabled
Answer: B,D
NEW QUESTION # 65
Universal Container had been using Communication cloud CPQ and order management for their B2B use cases. One of the critical requirement was to send a router code to their downstream system. Sending the router code depends on certain condition *if the customer is moving the internet services and is eligible for router * if the customer is moving the internet service and did not have router before * if customer is renewing the internet service and did not have a router before. Which three option should consultant recommend to meet the requirements above while optimizing order submission performance?
- A. Map all relevant information to the Customer Facing Service (CFS)
- B. Use action type from fulfillment request lines in the callout condition task
- C. Implement the router condition logic in the integration layer as callout task
- D. Use the Action type from Order items to the Decomposition Relationship Conditions.
- E. Implement the router condition logic within decomposition layer with more conditions.
Answer: E
NEW QUESTION # 66
Infiwawe offers Internet and voice services to residential customers. In order to provision the services engineer have to visit the customer location and install the Modem, then provide the modem related data over phone and share the details required to sent to the fulfillment system. Infiwave has identified that having the technician provide the details in phone is error prone.
What two feature from Industries Order Management shall infiwave use to support this functionality and correct order capture.
- A. Implement push orchestration item, assign it to technician and configure omni scripts for the technician to fill details
- B. Implement a milestone orchestration item to execute request on the fulfillment system for activation
- C. Implement a manual orchestration item, assign it to the technician and configure an omni scripts for the technician to fill details
- D. Implement a callout orchestration item to execute a request on the fulfillment system for activation
Answer: D
NEW QUESTION # 67
Acme technology is Tier 1 Provider selling fixed line internet and TV services. In order to send Set top boxes (STB) and modem they are requiring a single call to the shipping fulfillment system, which combination can be sent to the customer. They also want to ensure optimal performance and avoid unnecessary use of storage of inventory in customer base.
- A. Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship. Configure the scope filed on the modem and STB products to downstream Order Item.
- B. Decompose Modem & STB into one CFS using M:1 decomposition pattern configure scope field on CFS technical product definition to Account
- C. Decompose the Modem & STB to one CFS technical product using M:1 decomposition relationship. Configure the scope filed on the modem and STB products to Account
- D. Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship. Configure the scope field on CFS technical product definition to downstream Order Item.
Answer: B
NEW QUESTION # 68
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