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ServiceNow Certified System Administrator Certification Sample Questions and Practice Exam
NEW QUESTION 12
There are _____ common types of Interfaces (Numeric Value)
6: There are six common types of interfaces
- A. Homepage: Consists of navigational elements, functional controls, and platform information.
- B. Form: Data is entered into ServiceNow through forms
- C. Maps: Display ServiceNow data graphically on a Google map
- D. List: Display records from a data table, as well as allow you to edit the record information using the List Editor functionally.
- E. Dashboard: Enable you to display multiple performance analytics, reporting and other widgets on a single screen.
- F. Timelines: Used to track tasks or projects
Answer: B
NEW QUESTION 13
Which are states that you can make a field on a form using UI Policy?
- A. Mandatory
- B. Empty
- C. Hidden
- D. write-only
- E. Necessary
- F. read-only
Answer: A,C,F
NEW QUESTION 14
What refers to an application or system that accesses a remote service or another computer system, known as a
server?
- A. Client
- B. Script
- C. Server
- D. Policies
Answer: A
NEW QUESTION 15
A knowledge article must be which of the following states to display to a user?
- A. Published
- B. Retired
- C. Drafted
- D. Reviewed
Answer: A
Explanation:
Explanation
NEW QUESTION 16
Which of the following statements is true when a new table is created by extending another table?
- A. The new table inherits all of the Business Rules, Client Scripts, and UI Policies of the parent table, but
none of the existing fields - B. The new table inherits all of the fields, but does not inherit Access Control rules, Client Scripts, and UI
Policies of the parent table - C. The new table archives the parent table and assumed its roles in the database
- D. The new table inherits all of the fields of the parent table and can also contain new fields unique to itself
Answer: D
NEW QUESTION 17
Where would you go in ServiceNow to order services and products offered by various departments?
- A. Service Department
- B. Customer Service
- C. Self Service
- D. Service Catalog
Answer: D
NEW QUESTION 18
What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?
- A. REQ (Number)>RITM (Number)>PROCUREMENT (Number)
- B. FULFILLMENT (Number)>RITM (Number)>TASK (Number)
- C. RITM (Number)>REQ (Number)>PROCUREMENT (Number)
- D. REQ (Number)>RITM (Number)>TASK (Number)
Answer: D
NEW QUESTION 19
The baseline Service Catalog homepage contains links to which of the following components?
- A. Record Producers, Order Guides, and Catalog Items
- B. Order Guides, Catalog Items, and Workflows
- C. Order Guides, Item Variables, and Workflows
- D. Record Producers, Order Guides, and Item Variables
Answer: A
NEW QUESTION 20
What is an Event in ServiceNow?
- A. An Event is a recognized, scheduled occurrence of a process
- B. An Event is an indicator that a Priority 1 (P1) Incident has been logged
- C. An Event is an indication to the ServiceNow processes that something has occurred
- D. An Event is a trigger that has a direct response in the platform
Answer: C
NEW QUESTION 21
When using the Load Data and Transform Map process, what is the Mapping Assist used for?
- A. Mapping fields using the Import Log
- B. Mapping fields using an SLA
- C. Mapping fields using a Field Map
- D. Mapping fields using Transform History
Answer: C
NEW QUESTION 22
Business Rules are used to enforce mandatory data on a form.
- A. False
- B. True
Answer: A
NEW QUESTION 23
What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a
user?
- A. REQ (Number)>RITM (Number)>PROCUREMENT (Number)
- B. FULFILLMENT (Number)>RITM (Number)>TASK (Number)
- C. RITM (Number)>REQ (Number)>PROCUREMENT (Number)
- D. REQ (Number)>RITM (Number)>TASK (Number)
Answer: D
NEW QUESTION 24
What is the difference between a UI Policy and Data Policy?
- A. Data Policies run regardless of how data is entered into ServiceNow, while UI Policies are used for form interactions
- B. Data Policies run only after UI Policies run successfully
- C. Data Policies run when data is entered through the form, by an Import Set, or by web services, while UI Policies are set only by web services
- D. Data Policies can be converted into UI Policies, but UI Policies cannot be converted into Data Policies
Answer: A
NEW QUESTION 25
For Administrators creating new Service Catalog items, what is a characteristic they should know about
Service Catalog variables?
- A. Service Catalog variables cannot affect the order price
- B. Service Catalog variables can only be used in Order Guides
- C. Service Catalog variables can only be used in Record Producers
- D. Service Catalog variables are global by default
Answer: D
NEW QUESTION 26
What is a Notification?
- A. A new Knowledge article created by a Business Rule
- B. A message through Connect related to a Change Request
- C. A tool for alerting users that events that concern them have occurred
- D. An email file attachment
Answer: C
NEW QUESTION 27
How can administrators utilize the same content for different notification channels?
- A. Enable Actionable notification content
- B. Configure Default notification content
- C. Provide Common notification content
- D. Set up Related notification content
Answer: C
NEW QUESTION 28
_______________ is a computer program running as a service; a physical computer dedicated to running one
or more services, or a system running a database.
Answer:
Explanation:
Server
NEW QUESTION 29
Which one of the following statements describes the contents of the Configuration Management Database
(CMDB)?
- A. The CMDB contains data about tangible and intangible business assets
- B. The CMDB contains the Business Rules that direct the intangible, configurable assets used by a
company - C. The CMDB contains ITIL process data pertaining to configuration items
- D. The CMDB archives all Service Management PaaS equipment metadata and usage statistics
Answer: A
NEW QUESTION 30
Which one of the following is an accurate list of changes that are captured in an Update Set?
- A. Changes made to tables, forms, views, and fields
- B. Changes made to tables, forms, schedules, and client scripts
- C. Changes made to: tables. forms groups, and configuration items (Cls)
- D. Changes made to: tables, forms. Business Rules, and data records
Answer: B
NEW QUESTION 31
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