Avaya 3302 Q&A - in .pdf

  • 3302 pdf
  • Exam Code: 3302
  • Exam Name: Avaya Contact Center Control Manager Implementation and Maintenance Exam
  • Updated: Sep 08, 2026
  • Q & A: 70 Questions and Answers
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Avaya 3302 Exam Syllabus Topics:

SectionObjectives
Security and Compliance- Security configuration
  • 1. Data protection mechanisms
    • 2. Authentication and authorization controls
      Solution Architecture and Components- Avaya Contact Center Control Manager architecture overview
      • 1. Integration with Avaya contact center ecosystem
        • 2. Core system components and their roles
          Installation and Deployment- System installation procedures
          • 1. Software deployment and configuration steps
            • 2. Pre-installation requirements and environment checks
              Maintenance and Troubleshooting- Upgrade and patch management
              • 1. Software updates and version control
                • 2. Backup and recovery procedures
                  - System monitoring and diagnostics
                  • 1. Performance monitoring tools and logs
                    • 2. Fault detection and resolution
                      Administration and Configuration- System configuration management
                      • 1. Contact center policy configuration
                        • 2. Routing and control configuration
                          - User and role management
                          • 1. Access control and permissions setup
                            • 2. Administrative configuration tasks

                              Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

                              Question #1

                              A customer with global services has installed Avaya Contact Center Control Manager (ACCCM). They would like to be able to add object names in local languages for their non- English sites. Which statement supports the customer's needs?

                              • A. Enter the language in the Language field that displays for each object.
                              • B. Check all of the required languagesin the System Language field drop down box duringinstallation
                              • C. Enable Support Local Language in the System Parameters.
                              • D. Select the language in the ACCCM userInterface Language Meld for each location.
                              Answer: C
                              Question #2

                              A customer can piny the Communication Manager (CM) hostname and IP address from the Avaya Contact Control Manager (ACCCM) server. However, the ACCCM server cannot connect to the CM and receives an error during synchronization.
                              There tire five reasons or scenarios which are possible why the customer received the error. Which is one of the five reasons or scenarios?

                              • A. The ACCCM server Remote Desktop is disabled.
                              • B. The 5022/5023 portTelnet or ssh is disabled in CM.
                              • C. A live user has already logged in to CM using similar login credentials.
                              • D. The ACCCM license file has expired.
                              Answer: B
                              Question #3

                              A customer is installing Avaya Contact Center Control Manager (ACCCM) with two locations and two Communication Managers (CM). The customer requires that the ACCCM controls the number ranges that are allowed to be configured for extensions on each CM.
                              Location 1 will be allowed extensions 1000-1999, and Location 2 will be allowed extensions
                              2000-2999.
                              Using ACCCM, how can this be configured?

                              • A. Add one dial plan in ACCCM. The Dial Plan would be configured for Extensions Range
                                1000-2999,Range Managementenabled. The Dial Plan is assigned to Location 1 and to Location 2.
                              • B. Add two dial plans In ACCCM. DialPlan 1 would be configured for Extensions Range
                                1000-1999, In Range enabled. Dial (Man A would be configured for Extensions Range
                                2000-2999, In Range cabled. Dial Plan 1 is assigned to I oration 1 and Dial Plan 2 is assigned to Location 2.
                              • C. Add twodial plans in ACCCM. Dial Plan1would be configured for ExtensionsRange1000-
                                1999, Range Management enabled. Dial Plan 2 would beconfigured for Extensions Range
                                2000-2999, Range Management enabled. Dial Plan 1 is assigned to Location 1 and Dial Plan 2 is assigned to Location 2.
                              • D. Add one dial plan in ACCCM. The Dial Plan would be configured forExtensions Range
                                1000-2999, In Rangeenabled. The Dial Plan is assigned toLocation1 and to Locution 2.
                              Answer: B
                              Question #4

                              You are installing Avaya Contact Center Control Manager (ACCCM).
                              What are your options for frequency of synchronization in configuring the Synchronizer Service Interval?

                              • A. dally, orthe number of minutes you select
                              • B. monthly, weekly, daily
                              • C. daily, or the number of seconds you select
                              • D. dally, hourly, or half-hourly
                              • E. weekly,daily,hourly
                              Answer: D
                              Question #5

                              A customer has Avaya Contact Center Control Manager (ACCCM) and needs you to connect it to an Avaya Call Management System (CMS) and create a Solaris user at the root level of configure Roles Based Access Control (RBAC) with user database permissions on the CMS database. Which two statements ate accurate regarding connecting to a CMS? (Choose two.)

                              • A. The CMS Supervisor must beinstalledon the ACCCM Server.
                              • B. If connecting to CMS versionof CMSor earlier, you need the Openlink driver. If connecting to a later version, you need the IBM Informix driver.
                              • C. You can connect to all versions of CMS with the Openlink driver.
                              • D. You need to useaSolaris User.
                              • E. If connecting to CMS version 14.x or earlier, you need the IBM Informix driver. If connecting to alaterversion, you need the Openlink driver.
                              Answer: B,D
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