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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. If you want all your Edges in an Edge group to use the same WebRTC phone trunk, where should you configure that?

A) In the Edges configuration Network Interfaces tab, under the Phone Trunks section, select Inherit from Edge Group and then select WebRTC phone trunk for the respective Edge group.
B) In the Edge Groups configuration Network Interfaces tab, select Inherit from Edge Group under the Phone Trunks section
C) In the Edges configuration Network Interfaces tab, select Use the following trunks under the Phone Trunks section.
D) In the Edges configuration Network Interfaces tab, select Use the following trunks under the External Trunks section.

2. Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?

A) Core Services
B) Application Services
C) Public Interface Services
D) Communication Services

3. How many types of Genesys Cloud Contact Center Licenses are available?

A) 2
B) 3
C) 5
D) 4

4. What type of trunk would you create to connect to an AudioCodes Mediant gateway?

A) External trunk
B) Network interface trunk
C) WebRTC phone trunk
D) SIP phone trunk

5. Where do you configure the Auto Invite setting to send email invites automatically when users are added?

A) Admin > Account Settings > Organization Settings
B) Admin > Account Settings > Organization Settings > Settings
C) Admin > Account Settings > Organization

Solutions: