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Huawei H21-287_V1.0 Exam Syllabus Topics:

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

Question 1

Which factor is the most significant when determining the required storage capacity for a call recording system in AICC?

A. The total number of calls per month.
B. The size of the CRM database.
C. The number of recorded hours per day, the audio codec used, and the retention policy.
D. The number of agents.

Question 2

In a geographically distributed AICC deployment, which network technology is used to create a secure, private network over the public internet to connect remote sites and agents?

A. Virtual Private Network (VPN)
B. Leased Lines (MPLS)
C. Public Internet without encryption
D. Local Area Network (LAN)

Question 3

The UAP (Unified Agent Platform) can be deployed as a web-based application, allowing agents to log in from a standard browser without installing thick client software.

A. False
B. True

Question 4

What is the primary risk of setting an overly aggressive "dialing ratio" in a predictive outbound campaign?

A. Decreased call quality.
B. Lower connection rates.
C. Increased agent idle time.
D. A high number of abandoned calls, leading to compliance issues and customer dissatisfaction.

Question 5

What is the key benefit of a "containerized" deployment of AICC components (e.g., using Docker and Kubernetes)?

A. Containers eliminate the need for operating system licenses.
B. Containers always provide better performance than virtual machines.
C. Containerization is only suitable for development and testing environments.
D. Improved portability, scalability, and resource isolation compared to traditional virtual machines.

Solutions: