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IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. What would a L1 support professional use Really Simple Syndication (RSS) feed for?

A) to subscribe to updates from a Web page.
B) as a reliable tool for Site Services.
C) to program an application.
D) to change a Web page.

2. While working a new PMR, the L1 support professional finds an Open Problem Management Record (PMR) with the same issue and error that is being worked by BackEnd support.
What should be entered into the Owner ID field?

A) the Owner ID of the other PMR
B) the ID of the L2 support professional
C) the ID of the L1 Support professional
D) nothing; leave it empty to avoid any confusion

3. Premium Support offerings are services that provide:

A) specialized support on Operating Systems or Middleware products
B) additional and specialized support on Operating Systems or Middleware products.
C) additional and specialized support on Operating Systems.
D) additional and specialized support on Middleware products.

4. A Level 1 support professional would like to be kept informed of product-specific news or updated support content, such as publications, hints and tips, technical notes, product flashes (alerts)and downloads, and drivers. What is the advantage of the My Support webpage?
The information:

A) can be personalized.
B) can be animated like a Power Point presentation.
C) can be refreshed to always show current information.
D) will be translated to the National Language.

5. The customer has expressed their concern on one of their Severity 1 Priority 1 Problem Management Records (PMRs)and has requested a call back from management. The L1 support professional needs to inform the Duty manager about the customer's escalation.
How does the L1 support professional find the Duty manager?
From the:

A) PMR scratch pad
B) BluePages
C) Account Representative responsible for the customer
D) Contact Reference File (CRF)

Solutions: