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Apple Macintosh Service Certification Sample Questions:

1. Which safety issue applies to newer Apple portable models?

A) Soft battery enclosure
B) Fragile bottom case
C) Heavy internal frame
D) Sharp logic board edges
E) High voltage display

2. Which of the following is ALMOST CERTAINLY a hardware-related problem?

A) No video at startup
B) Distorted video at startup
C) Error beep at startup
D) Blinking question mark at startup

3. A customer states that he cannot open a Keynote file. What is the most effective question to ask him FIRST?

A) Can you open any files?
B) What version of Keynote are you using?
C) Can you open other Keynote files?
D) Is your Mac connected to a network?

4. Which of the following is NOT a good step to take when working onsite on a computer?

A) Check the polarity of the grounded power outlet.
B) Wear a grounded ESD wrist strap.
C) Place parts on the floor
D) Use a grounded ESD mat

5. When discharging a CRT, what part do you touch with the tip of the discharge tool?

A) High voltage cable
B) Anode aperture
C) Yoke connector/cable
D) Flyback transformer

Solutions: