Microsoft MB-230日本語 Q&A - in .pdf
- Exam Code: MB-230日本語
- Exam Name: Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版)
- Updated: Sep 20, 2026
- Q & A: 373 Questions and Answers
- Convenient, easy to study.
Printable Microsoft MB-230J PDF Format. It is an electronic file format regardless of the operating system platform.
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- Exam Code: MB-230日本語
- Exam Name: Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版)
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- Updated: Sep 20, 2026
- Q & A: 373 Questions and Answers
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Microsoft MB-230日本語 Q&A - Testing Engine
- Exam Code: MB-230日本語
- Exam Name: Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版)
- Updated: Sep 20, 2026
- Q & A: 373 Questions and Answers
- Uses the World Class MB-230J Testing Engine.
Free updates for one year.
Real MB-230J exam questions with answers.
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Promotion rarely comes to those who wait. Preparing for the MB-230日本語 exam with TroytecDumps means 373+ Q&As covering the Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) objectives, expert-verified answers, and a study plan you control — concrete steps toward the advancement you have been working toward.
Microsoft MB-230日本語 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 Customer Service Functional Consultant |
| Exam Number: | MB-230 |
| Exam Price: | $165 USD |
| Related Certifications: | Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate |
| Passing Score: | 700 / 1000 |
| Exam Duration: | 100 minutes |
| Real Exam Qty: | 40-60 |
| Certificate Validity Period: | 1 year (renewal required) |
| Exam Format: | Case study, Multiple choice, Yes/No, Drag-and-drop |
| Available Languages: | Japanese, Arabic (Saudi Arabia), Chinese (Traditional), French, English, Indonesian (Indonesia), Italian, Spanish, Russian, Korean, Portuguese (Brazil), Chinese (Simplified), German |
| Sample Questions: |  |
| Exam Way: | Online (proctored) or at a testing center |
| Pre Condition: | None |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/mb-230 |
Microsoft MB-230日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implement scheduling | 5% | - Manage services
|
| Topic 2: Manage entitlements and SLAs | 15% | - Create and manage SLAs
|
| Topic 3: Manage analytics, visualizations, and insights | 10% | - Configure Customer Service Insights
|
| Topic 4: Manage cases and Knowledge Management | 20% | - Manage Knowledge Management
|
| Topic 5: Implement Connected Customer Service | 10% | - Manage Connected Customer Service scenarios
|
| Topic 6: Implement Microsoft Power Platform | 10% | - Configure Power Automate
|
| Topic 7: Implement routing | 10% | - Configure unified routing
|
| Topic 8: Implement multi-session experiences for Customer Service | 20% | - Manage channels
|
Your MB-230日本語 Preparation Starts With Good Information
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Download immediately after purchase — no waiting. Upon successful payment, our system sends the MB-230日本語 materials to your mailbox automatically, usually within about a minute; open the attachments or use the on-screen link and start studying right away. If nothing arrives within two hours, check your spam folder and contact us. Updates are free for 365 days and are released at the quickest speed whenever the actual exam content changes; after the year, renew at a 50% discount.
Microsoft defines the following prerequisites for the Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版): None.
Verify the current requirements on the official certification page before booking.
The current exam information lists 40-60 questions for the MB-230日本語 exam, with 100 minutes minutes allowed. Practicing with a timer beforehand turns the limit into a familiar rhythm.
Through continuous research and development, and speed. Our technicians and experts work on the MB-230日本語 bank daily, updating the database the moment the actual exam content changes — more frequently than typical offerings on the market. The bank is organized around the core knowledge and key points of the Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) syllabus, every answer is expert-verified, and delivery is immediate after payment. Customers come first here, and the free demo lets you verify all of it before spending anything.
The Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) blueprint is built on these principal domains:
- Manage cases and Knowledge Management (20%)
- Implement Connected Customer Service (10%)
- Implement multi-session experiences for Customer Service (20%)
The official outline continues with additional domains — the question bank covers the full set.
At present, the passing score for the MB-230日本語 exam is 700 / 1000 and the registration fee is $165 USD. Both belong to Microsoft and can change, so confirm them on the official site when you register.
Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) Sample Questions:
ある企業は、Power Virtual Agents チャットボットを使用して、可能な限り顧客が自分で問題を解決できるようにしたいと考えています。ナレッジ ベースの記事を作成します。
新しい記事がチャットボットを通じて利用できるようにする必要があります。
ナレッジ管理をチャットボットと統合するための手順を定義する必要があります。
どの 4 つのアクションを順番に実行する必要がありますか? 回答するには、アクション リストから適切なアクションを回答領域に移動し、正しい順序で並べます。
Correct Answer:
Explanation:
Step 1: Publish knowledge articles to a portal created in Power Apps
Step 2: Create a topic for the Power Virtual Agents bot, and add an action Step 3: Use a Power Automate template to add the solution to the chatbot Step 4: Test the Power Automate cloud flow Test the flow to publish and share the bot.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/integrate-km-with-pva
ある企業は、ケース管理にDynamics 365 Customer Service Hubを使用しています。
ユーザーから、ケースタイムラインのメモに「@」記号を入力しても、同僚のリストが表示されないという報告が寄せられています。
メンション機能を有効にし、ユーザーがメンションされた際に通知されるように設定する必要があります。
設定を有効にするには、どの2つの場所を使用すればよいでしょうか？それぞれの正解は、解決策の一部を示しています。
2つ選択してください。
注：正解ごとに1ポイントが加算されます。
- A. Power Platform 管理センター
- B. 副操縦士サービス管理センター
- C. カスタマーサービスハブ
- D. タイムラインコントロール
- E. ケーステーブル
Correct Answer: C,D 🗳️
Dynamics 365 Customer Service を管理しています。一般的な問い合わせケースを GeneralInquiry という名前のキューに割り当てる CustomerResolution という名前のルーティング ルール セットがあります。
テクニカル サポート ケースを TechSupport という名前のキューに割り当てる必要があります。
どの 4 つのアクションを順番に実行する必要がありますか? 回答するには、アクション リストから適切なアクションを回答領域に移動し、正しい順序で並べます。
Correct Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/create-rules-automatically-route-cases
SMS ワークストリームを構成する必要があります。
何を使うべきでしょうか?
- A. 作業配分モードがプルに設定されている
- B. 既存のフォールバックキュー
- C. 新しいフォールバックキュー
- D. 作業配分モードがプッシュに設定されている
Correct Answer: C 🗳️
注：この質問は、同じシナリオを提示する一連の質問の一部です。シリーズの各質問には、指定された目標を満たす可能性のある独自のソリューションが含まれています。一部の質問セットには複数の正しい解決策がある場合がありますが、他の質問セットには正しい解決策がない場合があります。
このセクションの質問に回答した後は、その質問に戻ることはできません。その結果、これらの質問はレビュー画面に表示されません。
ケースエンティティのビジネスプロセスフローを構成しています。
すべてのケースにレビュー用のフラグを付ける必要があります。
業務プロセスフローの構成を完了する必要があります。
解決策：アクションのオプションセットとして入力パラメータータイプを設定します。
ソリューションは目標を達成していますか？
- A. いいえ
- B. はい
Correct Answer: A 🗳️
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