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What is the duration, language, and format of MB-240: Microsoft Dynamics 365 for Field Service Exam

• Number of Questions: 40 to 60 questions(Since Microsoft does not publish this information, the number of exam questions may change without notice.)
• Passing Score: 700 / 1000
• language: English, Chinese (Simplified), Chinese (Traditional), French, German, Italian, Japanese, Korean, Portuguese (Brazil), Russian, Spanish, Spanish (Latin America), Turkish
• Type of Questions: This test format is multiple choice.
• Length of Examination: 50 mins

Topics of MB-240: Microsoft Dynamics 365 for Field Service Exam

Candidates should apprehend the examination topics before they begin of preparation. because it'll extremely facilitate them in touch the core. Our MB-240 exam dumps will include the following topics:

1. Configure field service applications (20-25%)

Configure general settings

• Determine and configure skill types
• Implement resource roles and categories
• Determine and configure resource scheduling options
• Determine and configure product and service categories
• Configure characteristics and skills
• Set defaults for work orders, bookings, the schedule board, and agreements
• Determine and configure field service security roles
• Identify and configure field service entities
• Configure proficiency models
• Configure territories, postal codes and organizational units

Configure product and service pricing

• Determine when a product has a default list price and a work order price list
• Configure minimum charge amount and duration
• Add products and services to incidents
• Define tax codes
• Associate products and services with price lists
• Create a product or service
• Set up price list validity dates

Configure bookable resources

• Manage bookable resources
• Set up resource pools and crews
• Configure geocoding
• Define start and end locations for resources
• Set up bookable resource territories
• Define work hours for resources
• Set up bookable resource categories, characteristics, and resource pay types
• Enable mapping functionality

Integrate other tools with Field Service

• Benefits of Connected Field Service
• Benefits of using Resource Scheduling Optimization
• Using Push Notifications on the mobile app
• Determine uses for Remote Assist

2. Manage work orders (15-20%)

• Configure work order lifecycle stages
• Configure work orders, work order types, and priority
• Configure booking status and work order status values
• Configure uses and capabilities for billing accounts, service accounts, and sub-accounts

Create and manage work orders

• Organize work orders and resources by geography
• Create a work order from an incident or an opportunity
• Identify processes to close a work order
• Add status and sub-status information to a work order
• Associate a work order and a price list

Manage incidents

• Configure incident types
• Configure Requirement Groups
• Configure Requirement Groups
• Configure service task types
• Add service tasks, products, and services
• Attach Guides to Service Tasks

3. Schedule and dispatch work orders (20-25%)

Manage scheduling options

• Manually schedule work orders
• Determine when to use each scheduling option
• Schedule work orders using Schedule Board and Schedule Assistant
• Move incomplete work orders
• Enable scheduling board geocoding
• Reassign and reschedule work orders
• Understand resource utilization

Implement the Schedule Board

• Customize the schedule board
• Configure schedule boards
• Identify features and uses for Booking Requirements view
• Define booking rules
• Create additional schedule boards
• Implement the integrated map feature
• Facility Scheduling

Implement the Schedule Assistant

• Specify a search radius
• Apply constraints to resource queries
• Filter data

Configure Resource Scheduling Optimization (RSO)

• Create optimizing profiles
• Define objectives and constraints
• Geocoding for travel time
• Configure optimization of resources

Configure Universal Resource Scheduling

• Configure an entity to be schedulable
• Create requirement views
• Components of Universal Resource Scheduling
• Fields passed from work order to requirements
• Determine Universal Resource Scheduling use scenarios
• Configure URS for field service

4. Manage field service mobility (10-15%)

Install and configure the mobile app

• Configure display customizations
• Assign security roles
• Configure actions that field agents can perform
• Integrate with Dynamics 365 Guides
• Administer connected devices
• Add Guides to HoloLens app
• Configure the mobile app

Manage mobile projects

• identify project artifacts that can be modified or edited
• Mobile Device Management, security and synchronization
• Modify configuration settings
• Publish a mobile project

5. Manage inventory and purchasing (10-15%)

Manage inventory

• View product inventory
• Determine when to integrate inventory with Enterprise Resource Planning application
• Adjust inventory levels
• Set up inventory and warehouses
• Transfer inventory

Manage purchasing and product returns

• Determine the purchase order process
• Create a list of receivable products for a purchase order
• Create purchase orders
• Finalize returns
• Create return merchandise authorizations (RMAs) and return to vendor (RTV)
• Determine product return options

6. Manage assets and agreements (10-15%)

Create and manage agreements

• Define and configure agreement preferences and settings
• Using Entitlements
• Define Service Level Agreements (SLAs)
• Determine when to use agreements
• Add an SLA to a Work Order
• Enable SLAs
• Configure automatic generation of bookings
• Configure automatic generation of invoices

Manage customer assets

• Configure products to auto-create customer assets
• Configure Connected Field Service
• Determine opportunities for Internet of Things (IoT)
• Manage IoT devices
• Create child assets
• Associate work orders with customer assets
• Create and register customer assets

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