Oracle 1Z0-1064-26 Q&A - in .pdf

  • 1Z0-1064-26 pdf
  • Exam Code: 1Z0-1064-26
  • Exam Name: Oracle Fusion Service 2026 Implementation Professional
  • Updated: Aug 19, 2026
  • Q & A: 79 Questions and Answers
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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionObjectives
Topic 1: Productivity and Contact Center Tools- Agent productivity tools
  • 1. Dashboards and analytics
    • 2. Hotkeys and shortcuts
      • 3. SmartText configuration
        Topic 2: Customer Entitlements and Action Plans- Action Plans
        • 1. Execution within service requests
          • 2. Action plan templates
            - Entitlements and SLAs
            • 1. Milestones and operating calendars
              • 2. Notifications and performance tracking
                • 3. Coverage and service tiers
                  Topic 3: Redwood UX and AI Features- AI capabilities
                  • 1. Knowledge recommendations
                    • 2. SR classification AI
                      - Redwood interface configuration
                      • 1. Activities timeline
                        • 2. Workflow implementation platform
                          Topic 4: Digital Customer Service and Chat- Chatbot and automation
                          • 1. Virtual assistant configuration
                            - Digital Customer Service (DCS)
                            • 1. UI themes and branding
                              • 2. Embedding Fusion Service in external apps
                                Topic 5: Data Migration and Integration- Data import/export
                                • 1. FBDI import
                                  • 2. Import Management tool
                                    Topic 6: Work Assignment and Routing- Omnichannel routing
                                    • 1. Cross-channel workload distribution
                                      • 2. Work starvation prevention
                                        - Queues and assignment rules
                                        • 1. Agent capacity and availability
                                          • 2. Queue configuration
                                            • 3. Assignment rules based on SR attributes
                                              Topic 7: Managing and Extending Service Requests- Application Composer extensions
                                              • 1. Object workflows
                                                • 2. Groovy scripting for business logic
                                                  • 3. Custom objects and fields
                                                    - Service Request configuration and lifecycle management
                                                    • 1. SR outcomes and resolutions
                                                      • 2. Service catalog and category hierarchy
                                                        • 3. User and role management
                                                          • 4. Scheduled processes and automation
                                                            • 5. Profile options and system configuration
                                                              Topic 8: Computer Telephony Integration (CTI)- Telephony integration setup
                                                              • 1. Screen pop functionality
                                                                • 2. Call flows configuration
                                                                  • 3. Redwood CTI toolbar setup
                                                                    Topic 9: Notifications, Emails, and Interactions- Email processing
                                                                    • 1. Inbound/outbound email channels
                                                                      • 2. Email templates and interaction tracking
                                                                        - Notifications and collaboration
                                                                        • 1. Internal collaboration tools
                                                                          • 2. In-app notifications

                                                                            Oracle Fusion Service 2026 Implementation Professional Sample Questions:

                                                                            1. Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?

                                                                            A) Validate that Allow Duplicate is selected on the product item.
                                                                            B) Verify that Eligible for Service is selected on the product item.
                                                                            C) Validate that the product item is active and published.
                                                                            D) Verify that Root Catalog is selected on the product groups.


                                                                            2. Which two steps are needed to create a new business object in Digital Customer Service?

                                                                            A) Assign the new business object to a new component.
                                                                            B) Map a Visual Builder Cloud Service business object to the object API.
                                                                            C) Assign object access roles to an administrative user.
                                                                            D) Assign the new business object to a page.


                                                                            3. You are creating or editing a SmartText entry. Which four options can you insert into the entry?

                                                                            A) Text
                                                                            B) Tables
                                                                            C) Variables
                                                                            D) URLs
                                                                            E) Other SmartText entries
                                                                            F) Images


                                                                            4. Which four actions does the REST API for Service Requests (SRs) allow?

                                                                            A) Update SR milestone
                                                                            B) Create SR
                                                                            C) Update SR assignee
                                                                            D) Delete SR by SR title
                                                                            E) Delete SR by SR number


                                                                            5. Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

                                                                            A) Add an extension column to the milestone object to hold the warning threshold value.
                                                                            B) Configure the email template to be used for notification.
                                                                            C) Create standard text to be posted to the message thread.
                                                                            D) Specify the warning threshold for the milestone in the standard coverages.
                                                                            E) Configure an analytics report showing milestones in warning status.
                                                                            F) Configure an object workflow action to send the email when the milestone status changes to warning.


                                                                            Solutions:

                                                                            Question # 1
                                                                            Answer: C
                                                                            Question # 2
                                                                            Answer: B,C
                                                                            Question # 3
                                                                            Answer: A,B,C,E
                                                                            Question # 4
                                                                            Answer: A,B,C,E
                                                                            Question # 5
                                                                            Answer: B,D,E

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