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Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers (UC) is setting up a new Agentforce Service Agent. The company has sensitive medical product research stored internally and wants to ensure the agent cannot access it. What should UC da?

A) Assign the Agentforce Service Agent user the lowest possible role in the organization's hierarchy to block access.
B) Disable the Agentforce Service Agent's ability to use any Salesforce custom object or related fields.
C) Follow the principle of least privilege and avoid granting permission to view the Medical Product object or related

2. An Agentforce Specialist created a Field Generation prompt template. What should the Agentforce Specialist do to expose the template to the user?

A) Associate the template with the form field on the Lightning page.
B) Use a screen flow to associate the Field Generation prompt template.
C) Call a template using an autolaunched flow.

3. When creating a custom retriever in Einstein Studio, which step is considered essential?

A) Define the output configuration by specifying the maximum number of results to return, and map the output fields that will ground the prompt.
B) Select the search index, specify the associated data model object (DMO) and data space, and optionally define filters to narrow search results.
C) Configure the search index, choose vector or hybrid search, choose the fields for filtering, the data space and model, then define the ranking method.

4. What is an appropriate use case for leveraging Agentforce Sales Agent in a sales context?

A) Instantly review and read incoming messages or emails that are then logged to the correct opportunity, contact, and account records to provide a full view of customer interactions and communications.
B) Enable a sates team to use natural language to invoke defined sales tasks grounded in relevant data and be able to ensure company policies are applied. conversationally and in the now or work.
C) Enable a sales team by providing them with an interactive step-by-step guide based on business rules to ensure accurate data entry into Salesforce and help close deals fatter.

5. Universal Containers (UC) wants to use Generative AI Salesforce functionality to reduce Service Agent handling time by providing recommended replies based on the existing Knowledge articles.
On which AI capability should UC train the service agents?

A) Case Replies
B) Knowledge Replies
C) Service Replies

Solutions: