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Salesforce Certified Platform Strategy Designer Sample Questions:

1. The call center at Cloud Kicks (CK) is receiving higher call volumes than usual, which is leading to longer wait times for customers. CK has decided to engage a team to address this.
What should the strategy designer ask before framing the problem'?

A) How does a competitor solve for a similar problem?
B) What problem(s) is CK trying to solve?
C) What new technology trends exist for customer service?

2. Cloud Kicks' product team is focused on a new business casual clothing line that they think will account for over half of the company's revenue in the future.
Which trend should influence desirability the most?

A) Supply chain issues that delay product availability
B) Digital product passports' to help prevent counterfeiting
C) Hybrid work emphasizing the need for color and comfort

3. Cloud Kicks wants to start providing coupons to its digital consumers.
In addition to Marketing Cloud, which product should be recommended?

A) Revenue Cloud
B) Service Cloud
C) B2C Commerce

4. A start-up specializing in healthcare is beginning the research and development phases for an application intended for patients and doctors. The strategy designer wants to help both audiences evaluate and prioritize ideas, opportunities, and features toward a shared understanding of a new patient experience.
Which tool should be used to facilitate and share this vision"

A) Creative brief
B) Cross-functional survey
C) Storyboard

5. A strategy designer at Cloud Kicks discovered a complex UX problem with its online shopping platform and now needs to effectively describe the problem in the customer context. This description should speak to the urgency of the problem, be a call-to-action for others to be involved, and inspire hope for change.
Which type of statement should the designer make?

A) Needs
B) Challenge
C) Mission

Solutions: