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We recommend the following course prerequisites prior to beginning ICCE:

• Configuring Call Flows
• Administering the CIC System

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Understanding technical and functional aspects of Administering the CIC System

The following will be discussed in Genesys GEO-807 exam dumps:

• Configuring Client Button and Queue Columns
• Configuring Stations
• Managed IP Phone Configuration and Templates
• Using Response Management Libraries
• Workgroups ACD Skills
• Basics of Interaction Supervisor
• Managed IP Phone Network Provisioning
• Security and Compliance Enhancements
• Overview of Client Templates
• Understand the configuration options available for ACD/Skills-Based routing
• Overview of Interaction Center Business Manager
• Managing Licenses
• Configuring ACD
• Identify key configuration elements at the Default User, Role, Workgroup, and User level
• Introduction to PureConnect Application Suite
• Identify the components of the Interaction Administrator interface
• Basics of Interaction Reporter
• Status Messages, Account Codes, and Wrap-up Codes
• Introduction to ACD Tools

Understanding technical and functional aspects of Interaction Center Certified Engineer (ICCE) Bootcamp

The following will be discussed in Genesys GEO-807 exam dumps:

• Configure Interaction Media Server
• Log Viewer
• Installing IC and Interaction Media Server
• Directory Server
• Codecs
• Configure Line Groups
• DHCP
• Database Server
• IC Survey File
• Configuring IC Switchover Process
• Licensing Users and Stations
• License Management and Allocation
• Configure SIP addresses
• Dial Plan
• Using Interactive Update Client
• WireShark Analyzer
• DNS Server
• Site Information
• Gateways Overview
• Interaction Center Platform Overview
• SIP Line Configuration
• New License Generation
• Interaction Center Architecture
• Understanding Lines and Groups
• IC System Manager
• IC Licensing Overview
• Interaction Center Security Methods
• TroubleShooting
• Running Setup Assistant
• DID/DNIS Routing
• SIP Station Configuration
• Interaction Subsystems
• SIP Proxy
• Log Retrieval Assistant
• Reporting Tables
• Interactive Update Provider Overview
• Post Installation Configuration
• Configure Regionalization

Reference: https://genbin.genesys.com/old/resources/training/certification/ExamStudyGuide-807-SIP8-v1.pdf