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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. You want to send automatic email responses to your customer when a service advisor is assigned to an incoming complaint The email responses should use your company branding template.
Which of the following steps must you perform in SAP Cloud for customer to achieve this workflow requirement?
Note: There are 2 correct answer to this question.

A) Define a condition for the agent field
B) Define notification placeholders
C) Define a rule for the individual Customer business object
D) Define the rule type as an alert

2. What can you use to control use privileges in Sap Cloud for Customer Note: There are 3 correct answers to this question.

A) Business configuration
B) Business role
C) Work center view
D) Approval process
E) Code list restriction

3. When a user creates service ticket, what product type is supported for determining the warranty?

A) Registered product
B) Entitlement product
C) List product
D) Individual product

4. Which of the following elements is optional when you configure a service level?

A) type of service
B) alert when overdue
C) Net labor time
D) Priority ticket

5. You create a ticket and the warranty is NOT determined in a service ticket. What must be the Uncovered incident category?

A) Resolution category
B) Product category
C) Incident category
D) Cause category

Solutions: