SAP C_C4C14_1811 Q&A - in .pdf

  • C_C4C14_1811 pdf
  • Exam Code: C_C4C14_1811
  • Exam Name: SAP Certified Application Associate - SAP Service Cloud 1811
  • Updated: Sep 28, 2026
  • Q & A: 155 Questions and Answers
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  • Exam Code: C_C4C14_1811
  • Exam Name: SAP Certified Application Associate - SAP Service Cloud 1811
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  • Q & A: 155 Questions and Answers
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  • Exam Code: C_C4C14_1811
  • Exam Name: SAP Certified Application Associate - SAP Service Cloud 1811
  • Updated: Sep 28, 2026
  • Q & A: 155 Questions and Answers
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SAP C_C4C14_1811 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Integration8%-12%- System integration best practices
- Pre-packaged integration scenarios
Topic 2: User Management8%-12%- Set up data access restrictions
- Maintain employees, business roles and users
Topic 3: Organizational Management8%-12%- Organizational structure setup
- Work distribution rules
Topic 4: Administrative Configuration8%-12%- Approval processes
- Business configuration activities
Topic 5: Service Contracts8%-12%- Contract creation and assignment
- Entitlement determination
Topic 6: Registered Products<8%- Use in service tickets
Topic 7: Implementation Basics8%-12%- SAP implementation methodologies
- Solution configuration and fine-tuning
Topic 8: Service Request Management12%-16%- Create and process service tickets
- Service level agreements (SLA)
- Escalation and routing rules
Topic 9: Installed Base<8%- Use in service tickets
Topic 10: Warranty Management<8%- Warranty determination and processing
Topic 11: Reporting and Analytics8%-12%- Standard reports and dashboards
- Basic custom reporting

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

Question #1

Who can approve time reports so they can be released to CATS?

  • A. Territory owner
  • B. End customer
  • C. Nominated delegate
  • D. Reporting line manager
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #2

To which objects can you add a registered product? Note: There are 2 correct answers to this question.

  • A. Visit
  • B. Installed base
  • C. Sales Order
  • D. Service ticket
Reveal Solution  Discussion  0

Correct Answer: B,D  🗳️

Question #3

Which of the following are scenarios supported by SAP Cloud for Service? Note: There are 2 correct answers to this question.

  • A. Vendor management
  • B. Customer support
  • C. Partner channel management
  • D. Employee help desk
Reveal Solution  Discussion  0

Correct Answer: B,D  🗳️

Question #4

Which field controls how SAP ERP handles an item that is released from a SAP Cloud for Cutomer work ticket to SAP ERP?

  • A. Scheduling relevant
  • B. Coverage indicator
  • C. Invoicing method
  • D. Processing type
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #5

Which of the following platform can you integrate out of the box with SAP Cloud for Customer? Note: There are 2 correct answers to this question.

  • A. SAP Jam
  • B. Google Docs
  • C. Microsoft SharePoint
  • D. MindTouch
Reveal Solution  Discussion  0

Correct Answer: A,D  🗳️

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