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HP Selling HP Printing and Computing Services Sample Questions:

1. What is an important business value proposition when selling HP Care Pack Services to Corporate, Enterprise, and Public Sector customers?

A) The benefits of HP Smart Friend
B) How HP services can positively impact their financial performance
C) Safeguarding their business with limited or no IT staff
D) The value of user advisory and premium services

2. In addition to the Travel Coverage and Accidental Damage Protection services, what other value added service can be offered to consumers?

A) Premium Services
B) Data Protection
C) Preventative Maintenance Kit Replacement
D) Defective Media Retention

3. What is the benefit offered by the Data Protection service?

A) Detects viruses with remote support.
B) Remotely deletes data from your device in event of theft
C) Encrypts data making it safe from hackers.
D) Keeps a backup of data in the cloud

4. Why is HP Printing and Computing Sales specialization important for partners?

A) Partners start accumulating rebates with their first services sale.
B) Partners selling HP hardware will be able to deliver their own branded services.
C) Partners will be able to deliver services on behalf of HP only for the hardware they sell. They can also deliver services during the warranty period of the hardware.
D) Partners will be able to deliver services on behalf of HP to any HP customers. They will not, however, be able to deliver services during the warranty period of the hardware

5. As a consequence of the economic crisis, what is a typical CIO behavior?

A) They invest more in new hardware
B) They do not consider buying extra services.
C) They look to increase their expenses in IT infrastructure.
D) They try to keep their current install base alive for the longest possible time.

Solutions: