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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solutions and Services | 10% | - Supplies and Accessories - Basic Service Offerings |
| Topic 2: Selling and Value Proposition | 20% | - Competitive Differentiation - Customer Needs Assessment |
| Topic 3: HP Personal Systems Hardware | 35% | - Workstations and Thin Clients - Mobility and Connectivity Features - Commercial Notebooks and Desktops |
| Topic 4: HP Printing Portfolio Overview | 35% | - Print Security and Management Tools - HP LaserJet and PageWide Technology - OfficeJet and InkJet Solutions |
1. Which part of the print head fires the ink?
A) nozzle
B) fuser
C) media
D) intelligent circuit
2. If a customer is looking to print only mono pages, what should you recommend'?
A) an HP DesignJet printer
B) an HP LaserJet printer
C) an HP MFP flow device
D) an HP OfficeJet Printer
3. A customer is looking to combine the functionality of a variety of devices in one space-saving device. What should you recommend?
A) any HP small workteam printer
B) an HP Flow Scanner
C) an HP multifunction printer
D) HP Quick Sets
4. What statement is correct about HP paper?
A) HP offers high end photo and marketing A3 papers under the HP brand.
B) HP is the world's largest office paper producer and offers A4 office paper only.
C) HP offers photo paper, but does not offer paper for office printing.
D) HP offers A4 and A3 paper for office, presentation and advertising printing.
5. Which feature built into HP Flow MFPs enables one-touch workflows?
A) Image preview, which allows view, zoom, edit, and re-order
B) Display and full-size keyboard to easily enter metadata
C) Advanced image processing for pristine scans
D) Quick sets, driven from a large full color screen
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: D |
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