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| Section | Objectives |
|---|---|
| Topic 1: Continual Improvement | |
| Topic 2: Service Value Chain Activities | |
| Topic 3: Key Concepts of Service Management | - Four Dimensions of Service Management - Guiding Principles - Service Value System (SVS) |
| Topic 4: ITIL Practices | - General Management Practices - Service Management Practices - Technical Management Practices |
Which is a low risk change that has been pre-approved so that no additional authorization is needed?
Correct Answer: D 🗳️
Which guiding principle helps to ensure that each improvement effort has more focus and is easier to maintain?
Correct Answer: B 🗳️
Which guiding principle recommends consideration of the four dimensions in order to make something as effective and as useful as it needs to be?
Correct Answer: A 🗳️
Which can a change schedule be used for?
Correct Answer: B 🗳️
Identity the missing word(s) in the following sentence.
When an organization is assessing its current state, it should use [?] to obtain accurate measurements.
Correct Answer: C 🗳️
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