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EXIN ITIL 4 Foundation Sample Questions:

1. Which describes a CORRECT approach to change authorization?

A) Normal changes are typically implemented as service requests and authorized by the service desk
B) Normal changes should be assessed and authorized before they are deployed
C) Emergency changes should be authorized by as many people as possible to reduce risk
D) Changes included in the change schedule are pre-authorized and do not need additional authorization

2. Which statement about outcomes is CORRECT?

A) An outcome defines the amount of money spent on technology for a service
B) An outcome depends on at least one output to deliver a result
C) Outcomes provide assurance to stakeholders on how a service performs
D) Outcomes enable products to be delivered to a stakeholder

3. What can a service remove from the consumer and impose on the consumer?

A) Cost
B) Outcome
C) Utility
D) Asset

4. Which will help solve incidents more quickly?

A) Detailed procedural steps for incident investigation
B) Escalating all incidents to support teams
C) Target resolution times
D) Collaboration between teams

5. What is the PRIMARY use of a change schedule?

A) To plan changes and help avoid conflicts
B) To support the 'incident management' practice and improvement planning
C) To manage standard changes
D) To manage emergency changes

Solutions: