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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which describes the utility of a service?

A) A service that supports the performance of the consumer
B) A service that meets its service level targets
C) A service that increases constraints on the consumer
D) A service that is fit for use

2. Identify the missing word in the following sentence.
An organization which is undertaking an improvement initiative should [?] the existing methods and services when building for the future.

A) Re-use
B) Improve
C) Discard
D) Consider

3. A flaw in an application could cause a service to fail. IT staff are actively analyzing the application to try and understand what is going on. What is the correct name for this type of flaw?

A) Incident
B) Known error
C) Event
D) Problem

4. Identify the missing words in the following sentence:
A user is [?] that uses services.

A) a role
B) an organization
C) a supplier
D) a team

5. Which is an activity of the 'problem management' practice?

A) Authorization of changes to resolve the cause of problems
B) Resolution of incidents in a time that meets customer expectations
C) Restoration of normal service operation as quickly as possible
D) Prioritization of problems based on the risk that they pose

Solutions: