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EXIN ITIL 4 Foundation Sample Questions:

1. What is the primary focus of business capacity management?

A) Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
B) Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion
C) Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
D) Review of all capacity supplier agreements and underpinning contracts with supplier management

2. Which describes a set of defined steps for implementing improvements?

A) The 'improve' value chain activity
B) The 'continual improvement model'
C) The 'continual improvement register'
D) The 'engage' value chain activity

3. Which is part of service provision?

A) The management of resources configured to deliver the service
B) The joint activities performed to ensure continual value co-creation
C) The grouping of one or more services based on one or more products
D) The management of resources needed to consume the service

4. Which is a supplier category?

A) Commodity
B) Technical
C) Resource
D) Customer

5. Which is the correct combination of items that makes up an IT service?

A) People, processes and customers
B) Information technology, people and processes
C) Customers, providers and documents
D) Information technology, networks and people

Solutions: