[Feb 04, 2022] CRT-251 PDF Questions and Testing Engine With 66 Questions
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NEW QUESTION 27
Universal Containers wants to capture business sector information on a lead and display the information on the account and contact once the lead has been converted. How can these requirements be met?
- A. Create a custom field on the Lead and Account objects. Create a custom formula field on the Contact object to pull the value from the Account object.
- B. Create a custom field on the Lead and Account objects and configure mapping of these two fields forconversion. Create a custom formula field on the Account object to pull value form the Contact object.
- C. Create a custom field on the Lead and Account objects and configure mapping of these two fields for conversion. Create a custom formula field on the Contact object to pull value form the Account object.
- D. Create a custom field on the Lead, Account, and Contact objects and configure mapping of these two field for conversion. Use a trigger toupdate the Contact field with the Account value.
Answer: C
NEW QUESTION 28
What will happen when a user attempts to log in to Salesforce from an IP address that is outside the login IP range on the user's profile but within the organization-wide trusted IP range?
- A. The user will not be able to log in at all.
- B. The user will be able to log in after answering a security question.
- C. The user will be able to log in after the computer is activated.
- D. The user will be able to log in without activating the computer.
Answer: C
NEW QUESTION 29
Universal Containers plans to implement lead management functionality for channel sales representatives who need to push pre-qualified leads to their partners. Partners need the ability to access and update the leads assigned to them. Which solution should a consultant recommend for this scenario?
- A. Add the leads tab to the Partner Community and configure partner profiles to access leads.
- B. Create a customized site where partners can self-register and access their leads.
- C. Create a task for a partner when a new lead is created and assign the task to the partner in the Partner Community.
- D. Configure a separate leas record type and page layout for the Partner Community.
Answer: A
NEW QUESTION 30
Universal Containers wants support agents skilled in a particular product line to own cases directly after customers log them from an automated channel.
What feature meets this requirement?
- A. Workflow Field Update
- B. Case Team Routing
- C. Case Escalation Rules
- D. Assignment Rules
Answer: D
NEW QUESTION 31
Resellers for Universal Containers need access to reports in the Partner Communities to help manage their opportunities.
How should Salesforce be configured to give resellers the correct level of access to reports?
- A. Create the appropriate list views and report folders in the Partner Communities for all partner users.
- B. Create a new tab in the Partner Communities to display the appropriate list views and report folders.
- C. Create the appropriate list views and report folders, and share with all partner users.
- D. Create a Chatter group that allows partners to post links to appropriate list views and reports.
Answer: C
NEW QUESTION 32
Universal Containers is preparing for the launch of its new Sales Cloud implementation to a global user base.
With previous sales automation applications, the company had slow adoption of the new solution. Which three Sales Cloud deployment factors should be considered to help ensure adoption? (Choose three.)
- A. Maintenance release schedule
- B. Management communications
- C. Sales rep quota targets
- D. Type of training delivered
- E. Training in local language
Answer: B,D,E
NEW QUESTION 33
Universal Containers recently completed the implementation of a new Sales Cloud solution. The stakeholder committee believes that sales user adoption is best measured by the number of daily logins. Which two measures of sales user adoption should be considered? (Choose two.)
- A. Number of reports exported to Excel for analysis
- B. Overall effectiveness of mass email campaigns
- C. Completeness of records entered into the new system
- D. Number of neglected opportunities over time by role
Answer: C,D
NEW QUESTION 34
What is a valid organization-wide default option for the Account object?
- A. Public Read/Write/Transfer
- B. Private
- C. Public Read/Write/Delete
- D. No Access
Answer: B
NEW QUESTION 35
Which two statements are correct regarding an approval process? (Choose two.)
- A. The approval history related list can be used to track the process.
- B. A delegated approver can reassign approval requests.
- C. An assignment rule defines the approver for each process step.
- D. An approval action defines the result of record approval of rejection.
Answer: A,D
NEW QUESTION 36
Universal Containers has a private sharing model for accounts and opportunities. Each sales representative is assigned to work with a desiccated sales engineer. The sales engineer will need access to their assigned sales representatives' accounts and opportunities.
What should a consultant recommend to meet this requirement?
- A. Enable account teams selling and have each sales representative configure their default teams.
- B. Create a trigger to add the sales engineers to their sales representatives' account and opportunity teams.
- C. Have the sales representatives manually share the accounts and opportunities with their assigned sales engineers.
- D. Create criteria-based sharing rules to share the accounts and opportunities with sales engineer.
Answer: A
NEW QUESTION 37
Universal Containers has a large sales department that is dispersed worldwide. Sales managers want greater visibility into the opportunities in progress with their respective teams and want to receive email notifications when opportunities reach key metrics (e.g. progress to a certain stage or reach a specific probability).
However, individuals want to control the frequency of their email notifications. Which two solutions should a consultant recommend? (Choose two.)
- A. Configure Chatter Feed Tracking to provide updates for the key metrics the sales managers are looking for.
- B. Create a report filtering for the desired criteria and individuals subscribe to the report.
- C. Configure the individual Salesforce for Outlook email settings to control notification frequency.
- D. Define a workflow rule and email task that is triggered when key fields are updated to new values.
Answer: A,B
NEW QUESTION 38
Universal Containers has set the organization-wide default to public read-only for accounts, contacts, and opportunities. Activities are set to be controlled by the parent. The ABC Corporation account is owned by a sales user whose profile grants create, read, edit, and delete access to accounts, contacts, and opportunities.
Which two actions does the owner of the ABC Corporation account have the right to take? (Choose two.)
- A. View, edit, and delete activities owned by other users directly related to the account.
- B. Share the account with other users through manual sharing and account teams.
- C. View, edit, and delete related contacts and opportunities owned by other users.
- D. Transfer ownership of related contacts and opportunities owned by other users.
Answer: A,B
NEW QUESTION 39
Universal Containers wants to improve sales productivity in inside sales and is has been advised to consider Salesforce Console for Sales.
Which two use cases justify this recommendation? (Choose two.)
- A. Need to prioritize search results for contacts and opportunities.
- B. Need to add notes quickly while talking to the client.
- C. Need to view the caller ID on screen and quickly make calls with one click.
- D. Need to chat with customers in real time with Chatter.
Answer: B,C
NEW QUESTION 40
Universal Containers uses PDF documents to help the Sales Team learn about new Products. Which feature should a Consultant recommend to store these documents?
- A. File Contact for SharePoint
- B. Attachments
- C. File Sync
- D. Salesforce Files
Answer: D
NEW QUESTION 41
What is the recommended approach to relate a Person Account to another Account?
- A. Add the Person Account to the Account owner's default team.
- B. Add the Person Account to the Partners Related List.
- C. Add the Person Account to the Account Team.
- D. Add the Person Account to the Contact Roles.
Answer: B
NEW QUESTION 42
Universal Containers wants to equip its sales team with mobile capabilities. The sales team needs to quickly look up contacts, accounts, and opportunities and easily log calls. Due to limited coverage in certain geographic areas, the sales team wants access to customer information even without an Internet connection.
Which mobile solution is appropriate for the Universal Containers' sales team?
- A. SalesforceA App
- B. Salesforce Touch App
- C. Custom hybrid App
- D. Salesforce Mobile app
Answer: D
NEW QUESTION 43
Universal Containers has a large sales department that is dispersed worldwide. Sales managers want greater visibility into the opportunities in progress with their respective teams and want to receive email notifications when opportunities reach key metrics ( e.g. progress to a certain stage or reach a specific probability).
However, individuals want to control the frequency of their email notifications. Which two solutions should a consultant recommend? Choose two answers.
- A. Configure Chatter Feed Tracking to provide updates for the key metrics the sales managers are looking for.
- B. Create a report filtering for the desired criteria and individuals subscribe to the report.
- C. Configure the individual Salesforce for Outlook email settings to control notification frequency.
- D. Define a workflow rule and email task that is triggered when key fields are updated to new values.
Answer: A,B
NEW QUESTION 44
Universal Containers uses a custom object named "Analysis", which is the child in a master-detail relationship with the Opportunity object. Sales teams use this object to create requests for supporting research. Sales teams use the Salesforce Mobile App and want to easily create new Analysis records from their phones. What should a consultant recommend to meet this requirement?
- A. Create a Visualforce page.
- B. Create an Action.
- C. Create a related list button.
- D. Create a custom object tab.
Answer: D
Explanation:
Explanation/Reference:
NEW QUESTION 45
Universal Containers uses a seven-step selling methodology. Each sales stage corresponds with a step in the methodology. The first stage is a preliminary qualification step, and opportunities in this stage should NOT contribute to the forecast. Which two actions should a consultant recommend to meet these requirements?
(Choose two.)
- A. Instruct sales users to enter 0$ for the opportunity amount.
- B. Configure the first stage with the omitted forecast category.
- C. Override the forecast to be 0$ for first stage opportunities.
- D. Assign 0% probability to the first sales stage.
Answer: B,D
NEW QUESTION 46
Universal Containers wants to implement a website for a new product launch. The siteshould be publicly available, allow visitors to submit requests for information, and be managed by the non-technical marketing team.
Which solution should the consultant recommend?
- A. Salesforce Mobile Sites
- B. Lightning Platform
- C. LightningComponents
- D. Customer Community
Answer: D
NEW QUESTION 47
The shipping department at Universal Containers is responsible for sending product samples as part of the sales process. When an opportunity moves to the "sampling" stage, Universal Containers wants an automatic email sent to the shipping department listing the products on the opportunity. How can this requirement be met using a workflow email?
- A. Create is on the opportunity using an HTML email template.
- B. Create is on the opportunity product using a Visualforce email template.
- C. Create is on the opportunity product using an HTML email template.
- D. Create is on the opportunity using a Visualforce email template.
Answer: D
Explanation:
Explanation/Reference:
NEW QUESTION 48
Which two benefits are realized when using Lightning Email Content Delivery instead of sending attachment outside of Salesforce? (Choose two.)
- A. Create password-protected documents.
- B. Documents are stored in Salesforce Files.
- C. View the amount of times the file has been downloaded.
- D. Ability to remove permissions to view/download.
Answer: A,C
Explanation:
Explanation/Reference:
Reference: https://help.salesforce.com/articleView?id=content_delivery_about.htm&type=5
NEW QUESTION 49
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