Latest Aug-2023 Salesforce Field-Service-Lightning-Consultant Dumps Updated 303 Questions
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Salesforce Field-Service-Lightning-Consultant Exam is an essential certification for anyone who wants to specialize in Field Service Lightning. It validates the candidate's knowledge and skills in designing and implementing Field Service Lightning solutions that meet the needs of clients. Salesforce Certified Field Service Lightning Consultant certification exam is challenging, but with the right preparation and experience, candidates can pass the exam and achieve their career goals.
The Salesforce Field-Service-Lightning-Consultant exam consists of 60 multiple-choice questions and is administered online. Candidates have 105 minutes to complete the exam and must achieve a passing score of 68% or higher. Field-Service-Lightning-Consultant exam covers a wide range of topics, including work orders, scheduling, dispatch, mobile solutions, optimization, and reporting.
NEW QUESTION # 64
Often, Technicians earn certifications that must be renewed periodically to ensure their skills remain up-to-date. How can these certifications be manager on the Resource?
- A. Add the Resource Skill as Time Phased.
- B. Add the Resource Skill and track certification using reminder.
- C. Add the Resource Skill and create Absence once expired.
- D. Add the Resource Skill and remove from the Service Territory once expired.
Answer: A
NEW QUESTION # 65
Each door lock that universal containers (UC) sells have a unique 20-digit code. The code represents the manufacturer, production run, and production number UC needs to track each lock in addition to the installed locks, all technician carry five replacement in their van stock How should UC track the van stock door locks?
- A. Create a product item and enter technician lock quantity
- B. Create a product item for each door lock utilizing standard field
- C. Create a product item and enter a serial number in related list
- D. Create a product item with all the serial numbers in the noted section
Answer: B
NEW QUESTION # 66
which configuration can universal containers use to brand the field service lightning mobile app?
- A. Company address
- B. Company logo
- C. Company colours
- D. Company style sheets
Answer: B
NEW QUESTION # 67
how should the consultant recommend visualizing the highest revenue generating service appointments on the Gantt?
- A. Create a Gantt action to highlight.
- B. Color code using Gantt palettes.
- C. Use map report layers.
- D. Add the relevant field to the field set.
Answer: B
NEW QUESTION # 68
Northern trail outfitters (NTO) asks its clients for feedback on every service visit.
NTO wants to dispatch the appropriate technicians based on customer feedback.
What are two ways the consultant can meet this requirement?
Choose 2 answers
- A. Configure and add excluded and required resource work rules to scheduling policies.
- B. Configure resource preferences on the account or work order.
- C. Configure customer preferences on the service resource record.
- D. Configure and add excluded and required required resource business objectives to scheduling policies.
Answer: A,B
NEW QUESTION # 69
Universal Containers wants their Field Technicians to indicate if any of their Service Appointments are at risk of not being completed on time. They would like for this to be achieved on a mobile device using a Quick Action. What should a Consultant recommend to achieve this requirement?
- A. Update the Service Appointment Chatter feed.
- B. Update the Service Appointment Status field.
- C. Reschedule the Service Appointment for later.
- D. Update the Service Appointment field "In Jeopardy."
Answer: A
NEW QUESTION # 70
Universal Containers (UC) normally focuses on minimizing travel. Weather can cause situations that require expedited on-site service. How should a Consultant recommend UC handle unplanned service during times of severe weather?
- A. Configure Emergency Policy and use the Emergency Wizard.
- B. Postpone all lower-priority jobs and extend Due Dates.
- C. Configure a new Service Level for immediate assignment.
- D. Manually flag Service Appointments as "In Jeopardy" due to weather.
Answer: A
NEW QUESTION # 71
Universal Containers' (UC) customers have asset scheduled to be moved between locations by field personnel.
UC wants to implement a standard process focused on asset traceability. Which two object should a Consultant recommend to meet this requirement? Choose 2 answers
- A. Work Orders
- B. Cases
- C. Service Appointments
- D. Assets
Answer: A,D
NEW QUESTION # 72
Universal Containers wants to reduce their mean-time-to-service.
Which three Field Service processes should a Consultant recommend to accomplish this goal? (Choose three.)
- A. Scheduling
- B. Dispatching
- C. Customer Entitlements
- D. Adjust Scheduling Policy
- E. Knowledge Base
Answer: B,D,E
NEW QUESTION # 73
universal containers has identified a business process in which a customer support agent reviews an existing work order and needs to associate an additional part to the order for the technician to successfully complete the job.
How should a consultant support this process?
- A. Add a new product required to the work order.
- B. Add a new product consumed to the work rule.
- C. Add a new product required to the work type.
- D. Add a new product consumed to the work order.
Answer: C
NEW QUESTION # 74
universal container want to track technician van stock using the field service lightning mobile app and ensure the technician report when part is used Which three data elements should a consultant recommend tracking to support this?
requirement
Choose 3 answers
- A. Inventory
- B. Product consumed
- C. Products required
- D. Mobile locations
- E. Warehouse locations
Answer: B,C,D
NEW QUESTION # 75
Universal Containers wants to invoice its Customer for the parts used when performing repairs on installed Assets. What should a Consultant recommend to track the price of the parts consumed?
- A. Use Opportunity Line Items and Price Books to track the price.
- B. Use Assets and Products to track the price.
- C. Use Products and Price Books to track the price.
- D. Use a custom object to model the Work Order pricing and price.
Answer: B
NEW QUESTION # 76
the dispatcher at universal containers wants wants to schedule service
appointment from the dispatch console while taking the scheduling policy into consideration Which three options are available to dispatchers?
- A. Select a service appointment from the list, use the "candidates" action, and select the best time slot
- B. Select the service appointment from the list, user the "change status" action and
"dispatch" - C. Select multiple service appointment from the list and bulk schedule them
- D. Select the service appointment from the list and the "schedule" action
- E. Select a service appointment from the list, use the "edit" action and allocate the Resources
Answer: A,C,D
NEW QUESTION # 77
Universal Containers performs service on field assets that require a sequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work. Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? Choose 2 answers
- A. Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.
- B. Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.
- C. Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.
- D. Use of Standard Reports to view Parent and Root Work Order Lines Items within Work Orders by Customer.
Answer: A,C
NEW QUESTION # 78
universal containers want to limit their technicians view of work orders and appointment in the field service lightning mobile app What should a consultant recommend to control their technicians?
- A. mini page layouts
- B. field sets
- C. visual force page
- D. page layouts
Answer: D
NEW QUESTION # 79
universal containers want to standardize creation of work orders. Historically, work orders have been set up with the incorrect skills and estimated time to completion.
What should a consultant utilize to meet this requirement?
- A. Entitlement templates
- B. Work types
- C. Entitlements
- D. Work order record types
Answer: B
NEW QUESTION # 80
Technicians at Universal Containers use the Salesforce Field Service mobile app at customer sites. After completing work, the Technician updates theService Appointment status to Complete and saves the record.
Dispatchers see the appointment as Dispatched on the console instead of seeing the Complete status update.
Which two troubleshooting steps should a Consultant take to resolve the issue?
Choose 2answers
- A. Investigate the Work Order lifecycle.
- B. Review Service Appointment automation.
- C. Confirm the Technician's mobile device is online.
- D. Verify the Dispatcher ran the Service Appointment data Job.
Answer: B,C
NEW QUESTION # 81
Universal container UC has 140 service resources who handle 2400 service appointment per day How should UC define the service territories to ensure the high quality of optimization and dispatcher experience?
- A. The service territories with fewer than 50 resource
- B. One service territory with four polygons
- C. Five service territories with fewer than 500 service appointment per day
- D. Two service territories that split the service resource evenly
Answer: A
NEW QUESTION # 82
Universal containers provides multiple service types (i.e., installation, maintenance, break/fix). Each service requires a variety of skills and certification for a resource to excel.
Which two configurations should a consultant implement to meet this requirement?
Choose 2 answer
- A. Assign the appropriate skills to resources.
- B. Select the relevant work types for each resource.
- C. Use work types with required skills.
- D. Create multiple work order line items per service.
Answer: A,C
NEW QUESTION # 83
Dispatches at Universal Containers want to ensure the Resource being assigned to a Work Order has the correct training. What should a Consultant implement to accomplish this requirement?
- A. Set up Skill Requirements, Define Work Types, Set up Routing Rules.
- B. Set up Service Locations, Set up Location Skills, Define Work Types
- C. Define Skills, Set up Skill Requirements, and Set up Resources Skills
- D. Define Work Types, Define Work Order Status, Set up Resource Skills
Answer: C
NEW QUESTION # 84
Universal Containers wants their Technicians to be allowed to reschedule a visit for the same work within the Field Service mobile application. What approach should a Consultant recommend?
- A. Create a Visualforce page that will create a new Service Appointment record.
- B. Create a Visualforce page that will create a new Work Order record.
- C. Create a Quick Action that will create a new Work Order record.
- D. Create a Quick Action that will create anew Service Appointment record.
Answer: D
NEW QUESTION # 85
A Universal Containers customer is having issues with three containers at the customer's site. Each container is tracked as an Asset on the customer's Account.
Which two methods should the Consultant recommend to ensure the service associated with each container can be handled independently?
Choose 2 answers
- A. Add each Asset to a separate child Work Order. Create a Service Appointment for the parent Work Order.
- B. Add each Asset to a separate Work Order Line Item. Create a Service Appointment for each Line Item.
- C. Add each Asset to a separate Work Order Line Item. Create a Service Appointment for the Work Order.
- D. Add each Asset to a separate Work Order. Create a Service Appointment for each Work Order.
Answer: C,D
NEW QUESTION # 86
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