Nov-2023 Salesforce Field-Service-Lightning-Consultant Certification Real 2023 Mock Exam
Field-Service-Lightning-Consultant Exam Questions and Valid PMP Dumps PDF
Salesforce Certified Field Service Lightning Consultant certification is highly valued in the industry due to the growing demand for professionals who can effectively manage complex field service operations. Salesforce Certified Field Service Lightning Consultant certification demonstrates that the candidate has a deep understanding of the Field Service Lightning platform and its various features, including scheduling and dispatching, mobile workforce management, asset management, and service contracts.
NEW QUESTION # 120
universal container (uc) is rolling out inventory management to better manage parts and inventory. UC wants to automatically associate certain parts and products to work orders on creations based on the work to be performed.
How should the Consultant meet this requirement?
- A. Add product to the products required related list on the asset object
- B. Add product to the work order products related list on the asset object
- C. Add product to the products required related list on the work type object
- D. Add product to the work order products related list on the work type object
Answer: C
NEW QUESTION # 121
What are the two benefits of using field service lightning apps instead of Salesforce mobile apps?
Choose 2 answers
- A. Customized navigation menu
- B. Agents view of upcoming service appointment
- C. Native customer signature capture
- D. Offline access to flow
Answer: C,D
NEW QUESTION # 122
A Technician is onsite where there is no connectivity and is required to capture the customer's signature. What is the appropriate order of operations as the Technician goes back online?
- A. Deliver Service Report, capture signature, update records, sync device.
- B. Capture signature, sync device, update record, deliver Service Report.
- C. Capture signature, update record, sync device, deliver Service Report.
- D. Deliver Service Report, update record, sync device, capture signature.
Answer: C
NEW QUESTION # 123
how should the consultant recommend visualizing the highest revenue generating service appointments on the Gantt?
- A. Create a Gantt action to highlight.
- B. Use map report layers.
- C. Add the relevant field to the field set.
- D. Color code using Gantt palettes.
Answer: D
NEW QUESTION # 124
Universal Containers is evaluating a strategy for reducing the cost of service using automated scheduling. Which two approaches will contribute to this goal? Choose 2 answers
- A. Reduced Overtime per Work Order.
- B. Reduced Travel Time per Work Order.
- C. Reduced Work Orders per Shift.
- D. Reduced Absences per Employee.
Answer: A,B
NEW QUESTION # 125
Universal Containers provides multiple service types (i.e., Installation, Maintenance, Break/Fix, etc.). Each service requires a variety of skills and certifications in order for a resource to excel.
Which two configurations should a Consultant implement to meet this requirement? (Choose two.)
- A. Use Work Types with Required Skills.
- B. Assign the appropriate Skills to Resources.
- C. Select the relevant Work Types for each Resource.
- D. Create Multiple Work Orders Line Items per service.
Answer: A,B
NEW QUESTION # 126
Universal Containers has Role-based Technicians and Managers who handle Service Appointments. Many times, Technicians arrive on-site but are unable to gain access to the customer's equipment. In this scenario, only the Manager has permission to cancel the Service Appointment. How should a Consultant recommend adhering to this business process?
- A. Configure Status Transitions based on Resource Type.
- B. Limit Status Transitions based on Profile.
- C. Allow Status Transitions based on Role.
- D. Assign Permission Sets that allow Status Transitions.
Answer: B
NEW QUESTION # 127
A technician reported that the travel time calculated between appointments is often two short because job delays throughout the day.
Which setting should a consultant consider to improve travel time accuracy?
- A. Minimum grade, default operating hour
- B. Street level routing, Default travel speed
- C. Travel speed unit, actual travel time
- D. Estimated travel time, minimize travel
Answer: B
NEW QUESTION # 128
A technician needs to get replacement part for damaged inventory on them for an upcoming job.
To which object should the technician add a product request record?
- A. service report
- B. work order
- C. service appointment
- D. work types
Answer: D
NEW QUESTION # 129
Universal Containers Just started its Field Service Implementation and is configuring Service Territories and Locations. The Locations need to be associated to Territories.
In which two ways should the Consultant show this relationship?
Choose 2 answers
- A. Create the Service Territory Location as a Service Territory lookup field.
- B. Create the Service Territory Locationas a Location lookup field.
- C. Add the Service Territory Location Related List on the Location page layout.
- D. Add the Service Territory Location Related List on the Service Territory page layout.
Answer: B,D
NEW QUESTION # 130
Universal Containers wants to measure their adherence to specific SLAs for all Work Orders.
In which order should a Consultant implement the setup to achieve this requirement?
- A. Set Up Milestones, Set Up Entitlement Process for Wok Orders, Create Entitlement records.
- B. Set Up Entitlement Process for Work Orders, Set Up Milestones, Create Entitlement records.
- C. Set Up Milestones, Create Entitlement records, Set Up Entitlement Process for Work Orders.
- D. Create Entitlement records, Set Up Entitlement Process for Wok Orders, Set Up Milestones.
Answer: B
NEW QUESTION # 131
Universal Containers wants to allow Field Technicians to view work progress through the Work Order Line Item card in the Field Service mobile app. How can this be supported?
- A. Create a custom Visualforce page, add an external link from the Mobile app to view the page in the mobile browser.
- B. Create a custom Lightning Component that displays Work Order progress and deploy it to Technicians through salesforce1.
- C. Create a Report Chart that summarizes Work Order Line Items and add a link to the Lens on the Service Appointment Layout.
- D. Add the Work Order Line Items Related List to the Work Order Page Layout and assign the Layout to the Technician's profile.
Answer: D
NEW QUESTION # 132
Universal Containers (UC) uses two contractors, Contractor 1 and Contractor 2, to perform repair work. Contractor 1 has provided services for UC for a longer period of time and is considered to have more repair work expertise than Contractor 2.
How should the Consultant configure the Contractors' experience?
- A. Assign Contractor 2 as an Excluded Resource.
- B. Assign Contractor 1 as a Preferred Resource.
- C. Assign Contractor 1 and 2 different capacities for repair work.
- D. Assign Contractor 1 and 2 different Skill Levels for repair Work Type.
Answer: D
NEW QUESTION # 133
To ensure that preventative maintenance work can be completed on time. Universal Containers wants to automatically generate Work Orders 14 days before the next suggested maintenance date.
How should the Consultant meet this requirement?
- A. Define a generation timeframe of 14 days.
- B. Configure Auto-generate Work Orders to True.
- C. Define a generation horizon of 14 days.
- D. Define a generation horizon of 20,160 minutes.
Answer: C
NEW QUESTION # 134
Universal Containers does not want the lunch break to interfere with existing scheduled work. How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after
1pm?
- A. Use appropriate Resource Operating Hours.
- B. Create a recurring Service Appointment
- C. Use the Resource Availability Rule.
- D. Create Resource Absences every day.
Answer: B
NEW QUESTION # 135
Which two objects are required when configuring an optimization job?
Choose 2 answers
- A. Scheduling policy
- B. Polygons
- C. Work type
- D. Service territory
Answer: A,D
NEW QUESTION # 136
Northern Trail outfitters (NTO) want to track the report on individual tasks completed, including part consumed and pricing details, as part of the work order completion process. NTO want to schedule one or multiple tasks to the different technician as needed How should the consultant meet the requirements utilizing the standard field service lightning data model?
- A. Create a multiple service appointment each with its own child work order line item
- B. Create a multiple service appointment, each with its own child task records
- C. Create a custom object records, each with its own child service appointment
- D. Create work order line item, each with its own child service appointment
Answer: D
NEW QUESTION # 137
Northern Trail Outfitters is implementing drip feed dispatching. When testing the new functionality, the drip does not dispatch appointments as expected. A consultant is engaged to troubleshoot the issue.
What is preventing the drip feed from triggering?
- A. The appointment status is going from Scheduled to Completed.
- B. The status on completed appointments can only be Canceled, Completed, or Cannot Complete.
- C. The default drip feed setting is overriding the drip feed rate on a service territory.
- D. Other scheduled jobs are dispatching appointments and exceeding the drip feed value.
Answer: B
NEW QUESTION # 138
Universal Containers provides multiple service types (i.e, Installation, Maintenance, Break/Fix, etc). Each Service requires a variety of skills and certifications in order for a resource to excel. Which two configurations should a Consultant implement to meet this requirement? Choose 2 answers
- A. Use Work Types with required Skills.
- B. Assign the appropriate Skills to Resources.
- C. Select the relevant Work Types for each Resource.
- D. Create Multiple Work Orders Line Items per service.
Answer: A,B
NEW QUESTION # 139
Universal Containers sells widgets with multiple components. Based on a problem reported by a customer, one or more of the components need to be replaced.
What should a Consultant recommend to accurately record the required work?
- A. Service Appointments and Service Appointment Line Items
- B. Work Orders with Products Consumed
- C. Work Orders with Service Appointments
- D. Work Orders with Work Order Line Items
Answer: D
NEW QUESTION # 140
Universal container needs to verify that a repair job has been completed to the customer satisfaction before an invoice can be generated Which two items should the consultant consider?
Choose 2 answers
- A. Send a feedback survey to the customer when a service appointment is completed
- B. Add service reports templates to the appropriate repair work type
- C. Configure signature blocks for service report templates
- D. Generate service in the organization's default language
Answer: A,C
NEW QUESTION # 141
Universal containers wants to identify which resources need more or fewer appointment.
Which Gantt chart filter option should a consultant recommend to provide this information?
- A. Select sort by average utilization on the resources tab.
- B. Select travel time and breaks as skills on the skills tab.
- C. Select hours absences and overtime on the utilization tab.
- D. Select date resolution on the hours tab.
Answer: A
NEW QUESTION # 142
Universal containers products need to be traceable form the factory to customer sites. The products are installed using disposable kits.
How should the consultant configure this?
- A. Create the products and the installation kits as serialized inventory.
- B. Create the products and the installation kits as unsterilized inventory.
- C. Create the products and the installation kits as a single serialized product.
- D. Creak the products as serialized inventory and the installation kits as unsterilized inventory.
Answer: D
NEW QUESTION # 143
A Field Service Technician wants to view a list of parts consumed during a given time period. The Technician will then use the data to replenish inventory on the truck. Which three steps should a Consultant recommend to track the number of parts consumed? Choose 3 answers.
- A. Build a report using the Work Order inventory module.
- B. Build a report to view Products Consumed on Work Order Line Items.
- C. Build a report to view Products Consumed on Work Orders.
- D. Build a report to view Inventory Transactions.
- E. Build a report using the Service Appointment Inventory module.
Answer: B,C,D
NEW QUESTION # 144
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To become a Salesforce Certified Field Service Lightning Consultant, candidates must pass the Field Service Lightning Consultant exam. Field-Service-Lightning-Consultant exam is designed to test their knowledge of Field Service Lightning and their ability to design and implement solutions that meet the unique needs of their clients. It covers a range of topics, including scheduling and dispatching, work order management, mobile workforce management, and analytics and reporting.
Salesforce Field-Service-Lightning-Consultant certification is designed for professionals who specialize in implementing and configuring the Field Service Lightning platform to help businesses streamline their field service operations. Salesforce Certified Field Service Lightning Consultant certification exam is intended to test the applicant's knowledge of the core concepts, best practices, and tools required to support field service operations using the Salesforce platform. Field-Service-Lightning-Consultant exam requires a deep understanding of the Salesforce platform, including its features, functionalities, and integrations.
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