Released Oracle 1Z0-1003-21 Updated Questions PDF
1Z0-1003-21 Dumps and Practice Test (134 Exam Questions)
NEW QUESTION 42
Your customer is currently closing booking automatically for their Capacity Categories but they want to be able to close booking per work zone because some of their work zones require additional work preparations.
Which step is required to enable this functionality?
- A. If "Work Zone support" is enabled on Business Rules, there are no additional steps required to enable closure of booking per work zone.
- B. Under Business Rules, enable "Allowclosing booking on work zone level".
- C. Under Quota > View > Configuration, enable "Allow closing booking on work zone level" for every capacity-enabled bucket.
- D. Under Resource & Bucket Info, enable "Allow closing booking on work zone level" for everycapacity-enabled bucket.
Answer: C
Explanation:
Explanation
Reference
https://docs.oracle.com/en/cloud/saas/field-service/18c/faccu/configuring-capacity.html#t_configure_quota_optio
NEW QUESTION 43
Your customer's technicians need to be able to send a notification to a 3rd-party system that a particular step has been taken while working on an activity.
You need to create an action link that can be usedby the technician to initiate this notification. This message will use the launch condition "Service request is created".
What base action must you specify?
- A. 'create_request'
- B. 'send_request'
- C. 'change_activity'
- D. 'create_activity'
Answer: A
NEW QUESTION 44
An Oracle Field Service Cloud (OFSC) Enterprise customer has decided to provide their technicians with access to a map layer showing real-time traffic updates.
The User Type for those technicians has been updated with the 'Use real-time traffic data' feature enabled, and all activities will have resolved coordinates provided when they are created.
Which two statements are correct regarding what those technicians will experience when signed into the OFSC Core Application with that feature enabled?
- A. When the technician completes an activity, only the travel duration to their next activity will be updated with real-time traffic data.
- B. Upon route activation, only the travel duration to their first activity will be updated with real-time traffic data.
- C. Upon route activation, the travel durations to all of the activities along their route will be updated with real-time traffic data.
- D. When the technician completes an activity, the travel durations to the rest of the activities along their route will be updatedwith real-time traffic data.
Answer: B,D
NEW QUESTION 45
Your company has three different levels of "VIP" customers - Gold, Silver, and Bronze On an Activity Details record, there is a read-only "VIP Status" property where one of these options will be selected.
Any Gold VIP customers should be offered a free three-month streaming VoD service trial as a token of appreciation.
If they accept, a record of that must be maintained. A "VoD Service Trial"Integer check box property has been created.
What must you do in order to ensure that the check box is visible only in the Activity Details screen for Gold VIP member?
- A. Create a Filter to only show the VoD Service Trial Property if "Gold" appears on the Activity Details page.
- B. Add the VoD Service Trial property with a conditional Visibility to the Activity Details screen.
- C. Set a condition within the VoD Service Trial property to limit visibility.
- D. Use a regular expression to limit valid entries to "Gold" only.
Answer: C
NEW QUESTION 46
A utility company sees several "New Connect" activities being dropped into the routing bucket during the day.
They want "Meter Read" activities to be removed from the technician's route so that the "New Connect" activities can be assigned if the technician qualifies for the activity They enabled reoptimization in their route plan and created a reoptimization filter targeting the "Meter Read" activities.
What additional settings are required in the route plan to meet the desired behavior?
- A. Set the reoptimization goal to "Assign high priority activities". Then set cost of not assigning an activity for "Meter Read" on activities in existing routes to "Highest", whereas cost of not assigning an / for
"New Connect" in activities in the routing bucket to "Normal". - B. Set the reoptimization goal to "Reduce Overdue". Then set cost of not assigning an activity for "Meter Read" on activities in existing routes to "High", whereascost of not assigning an activity for "New Connect" in activities in the routing bucket to "Normal".
- C. Set the reoptimization goal to "Assign high priority activities". Then set cost of not assigning an act or
"Meter Read" on activities in existing routes to "Low", whereas cost of not assigning an activity for
"New Connect" in activities in the routing bucket to "High". - D. Set the reoptimization goal to "Assign high priority activities". Then set cost of not assigning an activity for "Meter Read" on activities in existing routes to "High", whereas cost of not assigning an activity for
"New Connect" in activities in the routing bucket to "Low".
Answer: A
NEW QUESTION 47
A company has just expanded it's serviceable area in Europe to include coverage in Germany. As a result, many new users will need the OFSCinterface screens to display in German.
Which of the following statements is correct about OFSC's capabilities for addressing this new requirement?
- A. Once Germany is added as an "Available Country" from the Business Rules configuration screen, then the corresponding translations can be viewed and modified via the Glossary.
- B. Translations to OFSC native fields can be made using the Glossary export/import functionality, but custom properties can only be translated by exporting/importing the Properties list.
- C. Once Germany is added as a "Language" from the Display configuration screen, then the corresponding translations can be viewed and modified via the Glossary.
- D. Translations to OFSC native fields and custom properties can be made using either the Properties or Glossary export/import functionality.
Answer: A
NEW QUESTION 48
A customer has chosen to override learned activity durations for a periodof time, after which they will revert bads; to having Oracle Field Service Cloud (OFSC) provide duration estimations based on learned behavior.
Which statement is accurate regarding how the statistics override option works?
- A. Even though an activity duration override is in effect, OFSC still compiles statistically learned values from reported field activities.
- B. An activity duration overrides can be applied for a type of activity even if a given resource has not yet completed an activity of that type.
- C. OFSC will begin updating statisticallylearned values from reported field activities once the override has stopped.
- D. Activity duration overridescan only be started or stopped manually within the OFSC Core Application.
Answer: D
NEW QUESTION 49
Your customer wants to integrate OFSC with Oracle Knowledge Advanced Cloud.
What are the two main steps that must be taken as part of the integration process to allow Oracle Knowledge Advanced Cloud content to beaccessed from the OFSC application?
- A. Field personnel must be assigned Service Cloud accessvia the Service Portal interface.
- B. The administrator must configure the Oracle Knowledge access settings in OFSC.
- C. The administrator or web developer must configure the Oracle Service Cloud Customer Portal to use the appropriate pages and widgets for displaying Oracle Knowledge Advanced features in the OFSC user interface.
- D. The administrator or web developer must configure an OIC platform instance to bridge the Oracle Service Cloud and OFSC instances.
- E. The administrator or web developer must configure the Service Portal to display the Oracle Knowledge Advanced features.
Answer: B,C
NEW QUESTION 50
What configuration is required in order for users to view "Nearby activities" from the Activity List in Mobility?
- A. Select "Nearby Activities" from the Business Rules screen.
- B. Add a "Nearby Activities" action to the Activity List screen context for Mobility.
- C. Add a "Nearby Activities" action to the Activity List screen context for Core Manage.
- D. Set a "Nearby Radius" distance from the Business Rules screen.
Answer: C
Explanation:
Explanation
Reference: https://docs.oracle.com/en/cloud/saas/field-service/18b/faadu/administering-oracle-field-service-cloud.
NEW QUESTION 51
Your customer does not want to manage work zone assignments for each individual technician resource because all technicians can work in the same areas without bias or preference.
Which two options fulfill that customer requirement?
- A. Create a single work zone group, with all zones included in the group, and assign it to the highest level in the resource tree.
- B. Create a single work zone with no work zone keys and assign it to all resources
- C. Deselect "work zone support" in Business Rules to disable routing consideration of zones entirely.
- D. Assign all work zones at the parent level in the Resource Tree.
- E. Deselect "work zone support" in the routing plan configuration screen for all routing plans.
Answer: A,D
NEW QUESTION 52
A company has a policy in which all of their technicians' working days will begin once they arrive at their first jobs, and end at the office depot after their last jobs.
Resource 'start' locations are set to their home addresses and 'end' locations are set to the office depot address.
What Resource Type settings ensure that routing will support this requirement?
- A. 'Working Time includes the Travel Time to the first activity' and 'Working Time does not include the Travel Time from the last activity to the Resources End Location' are selected.
- B. 'Working Time includes the Travel Time to the first activity' and 'Working Time includes the Travel Time from the last activity to the Resources End Location' are selected.
- C. 'Working Time does not include the Travel Time to the first activity' and 'Working Time does not include the Travel Time from the last activity to the Resources End Location1 are selected.
- D. 'Working Time does not include the Travel Time to the first activity' and 'Working Time includes the Travel Time from the last activity to the Resources End Location' are selected.
Answer: A
NEW QUESTION 53
Your customer has enabled the setting 'Personalize the estimation of activity duration' for a given Resource Type.
What is the consequence of this setting for resources of that type?
- A. It permits the ability to set duration ratios based on the company-level duration estimations for new resources of this type.
- B. It ensures that the same activity durations for resources of thistype will be applied to all Activity Types.
- C. It ensures that all new resources of this type will have the same duration ratios based on the company-level duration estimations.
- D. It ensures that activity durations recorded for resources of this Resource Type will not be applied to company-level estimations.
Answer: B
NEW QUESTION 54
A dispatcher needs to be able to quickly see which contractor technicians have started working for the current day.
How doryou configure the system to support this requirement?
- A. Enable the Messages report within a Dashboard, which can be filter condition and 'Resource Type' for the current date.
- B. Configure a resource filter with the conditions: 'Resource Type in Cc PM1, and 'Activated is not null' for use within the List/Time/Map/Dai
- C. Configure the Resources list to ensure that values for the 'Show/Hie Queues' and 'Resource Type' filters can be selected.
- D. Create a step within a Message Scenario to set an 'Activated' custo whenever the 8 AM - 5 PM shift is assigned.
Answer: C
NEW QUESTION 55
A scheduled activity with an 'Installation' work skill existSiin a bucket and is ready to be routed.
A resource within that bucket - John Smith - has no individualwork skills designated on his resource record in Oracle Field Service Cloud (OFSC), but he qualifies for that activity in all other aspects.
Which statement is correct regarding how routing handles work skill matches in this situation?
- A. Routing will consider assigning that activity to John Smith because if a resource has no specific work skills designated on their record, they are assumed to have all skills at levels of 100.
- B. Routing will only consider assigning that activity to John Smith if no other resources in the bucket have the 'Installation' work skill directly designated on their records either.
- C. Routing will notassign that activity to John Smith due to a soft skills mismatch.
- D. Routing will not assign that activity to John Smith due to a work skills mismatch.
Answer: D
NEW QUESTION 56
Where are permissions enabled for users to access Collaboration?
- A. the User Type configuration screen
- B. the Resource Type configuration screen
- C. the Business Rules configuration screen
- D. the Resource Information configuration screen
Answer: A
Explanation:
Explanation
https://docs.oracle.com/cloud/february2017/fieldservicecs_gs/FASCL/Collaboration-2.htm#FASCLConfigureUs
NEW QUESTION 57
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