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NEW QUESTION 65
You have a customer located on the east coast of the US (UTC -5hr, assuming Standard Time). Smart Location stores the times from incoming coordinates in UTC.
To ensure that an external system sending the coordinates addresses the offset between the local time and UTC, which <time> element within a Smart Location API "set_position" request would be correct?
- A. <time>2017-04-07T14 :40:00-05:00</time>
- B. <time>2017-04-07T14:40:00Z</time>
- C. <time>20l7-04-07T14:40:00ET</time>
- D. <time>2017-04-07T14:40:00-0500</time>
Answer: C
NEW QUESTION 66
A supervisor notices that some of the actions and status changes of technicians that work an 11 PM - 4 AM shift are being included in the next day'sdaily extract file.
The supervisor must have those actions included in the previous day's daily extract.
What must be configured to enable those actions to be included in the previous day's daily extract?
- A. Add the "Activity by Statuses" report to the Schedule Report menu item.
- B. Set the Overnight work value to 4 hours past midnight on the Business Rules screen.
- C. Set the BICS Settings on the Daily Extract screen to reflect the previous day.
- D. Add the "Shift" property to the resource daily extract configuration.
Answer: C
NEW QUESTION 67
A field technician has been assigned a scheduled, but not-ordered activity that they need to perform later in q given day.
Their company has a policy that requires their technicians to perform some advance testing as an administrative task prior to beginning work on these types of activities.
Which option enables them to account for their time performing these tasks?
- A. Create a 'start-after' link template between the preliminary work and the scheduled work.
- B. Select the 'Prework' action from within the activity record in Oracle Field Service Cloud (OFSC).
- C. Add a new 'Prework' custom property to the'Edit/View activity' context in Oracle Field Service Cloud (OFSC).
- D. Create a 'start-before' link template between the preliminary work and the scheduled work.
Answer: D
NEW QUESTION 68
What happens when you enable the assignment parameter "Limit work by points"?
- A. Routing will not assign a given activity if that activity's point value exceeds the resource's maximum personal point limit.
- B. Routing will use each activity's unique point value to prioritize assignment of higher point activities over lower point activities.
- C. If a resource has a point value configured on their Resource Information screen, routing will limit assignment of additional activities if the cumulative point total exceeds the resource's point limit
- D. If resources have shifts assigned to them with point values, routing will not assign activities whose cumulative point total exceeds the shift point value.
Answer: C
Explanation:
Explanation
https://docs.oracle.com/cd/E62445_01/4.5_SmartRouting_User_Guide.pdf
NEW QUESTION 69
A company has technicians in a local Austin office in the United States, which has beenconfigured as a bucket within Oracle Field Service Cloud (OFSC).
They want all of their technicians to be able to work within the AUSTIN_SOUTHWEST work zone, but also need just the technicians Sandra Bernstein and Larry Johnson to be able to work within the AUSTIN_NORTHWEST work zone as well.
Which work zone configuration option meets these requirements?
- A. Assign the AUSTIN_SOUTHWEST work zone to the Austin bucket.
- B. AUSTIN_NORTHWEST work zone individually on Sandra Bernstein and Larry Johnson's resource records.
- C. Assign the AUSTIN_SOUTHWEST work zone to the Austin bucket and also setthe AUSTIN_NORTHWEST and the AUSTIN_SOUTHWEST work zones individually on Sandra Bernstein and Larry Johnson's resource records.
- D. Assign both the AUSTIN_SOUTHWEST and the AUSTIN_NORTHWEST work zones to the Austin bucket.
- E. Assign the AUSTIN_SOUTHWEST work zone to the Austin bucket and also set the
Answer: A
NEW QUESTION 70
A customer is about to begin testing both REST and SOAP OFSC API calls during their implementation process and needs to set up an Application for API authentication.
Theirintention is to only use the APIs for transferring data to and from their middleware system and not for use for any custom mobile application.
Identify the correct way to register that middleware Application within OFSC.
- A. Register the Application, specifying an external token service and uploading the certificate.
- B. Register the Application and authenticate using the Client ID/Client Secret
- C. Register the Application within the API Access tab of the authentication-oriented User Type.
- D. Register the Application, specifying the OFSC token service, and authenticate using JWT assertion.
Answer: C
NEW QUESTION 71
Where are permissions enabled for users to access Collaboration?
- A. the Business Rules configuration screen
- B. the User Type configuration screen
- C. the Resource Type configuration screen
- D. the Resource Information configuration screen
Answer: B
Explanation:
Explanation
https://docs.oracle.com/cloud/february2017/fieldservicecs_gs/FASCL/Collaboration-2.htm#FASCLConfigureUs
NEW QUESTION 72
What is the significance of the order of the activity filters within the Filters sections of the routing plan?
- A. The filters are ordered such that the first filter applies to activities in existing routes, the second filter applies to non-scheduled activities, and the third to scheduled activities in the bucket.
- B. Thelower in the list, the higher the priority routing considers activities matching that filter's criteria.
- C. The higher in the list, the higher the priority routing considersactivities matching that filter's criteria.
- D. The routing logic reviews the filters from top to bottom to determine which filter, and its associated costing parameters, should be applied whenassigning the activity. Routing uses the fust matching filter and ignores the rest.
Answer: C
Explanation:
Explanation
https://docs.oracle.com/cloud/august2017/fieldservicecs_gs/FARCU/Routing-4.htm
NEW QUESTION 73
Which two statement are correct regarding activity assignment via Collaboration?
- A. An activity dragged and dropped into a Collaboration chat with a resource can be automatically assigned without the resource having to accept It.
- B. An activity broadcasted via Collaboration as part of any type of routing plan schedule gets assigned to the first technician to accept it.
- C. An activity dragged and dropped into a Collaboration chat with a resource must be accepted by that resource in Oer for it to be assigned.
- D. An activity broadcasted via Collaboration as part of an Immediate routing plan schedule gets assigned to the first technician to accept it.
Answer: C,D
NEW QUESTION 74
Your customer requires the option for supervisors to "supervise"Junior engineers as they are performing certain activities.
For this functionality, you have created a new "Supervision" internal activity to manually link these activities so they start at the same time by different resources.
Which option is a valid wayto configure this?
- A. Create a new (simultaneous) Link Template with "Different Resources"Assignment Constraint.
- B. Create a new (simultaneous) Link Template with default values.
- C. Create a new (related) Link Template with "Different Resources" Assignment Constraint.
- D. Create a new (related) Link Template with default values.
Answer: C
Explanation:
Explanation
Reference: https://docs.oracle.com/en/cloud/saas/field-service/18a/facmu/working-with-activities.html#t_createAc
NEW QUESTION 75
A customer has a requirement that as part of the process of a resource completing an activity, a report in .PDF format containing the activity completion details be generated automatically.
How can this be correctly achieved?
- A. Add the custom report to a Dashboard in OFSC, where it can be scheduled and downloaded.
- B. Add the 'create_report' action to the 'End Activity' screen context and configure it to generate in .PDF format.
- C. Develop a javascript plug-in to generate the .PDF report at the time of activity completion.
- D. Configure the custom report within a Dashboard and retrieve it via the Core API at the time of activity completion.
Answer: D
NEW QUESTION 76
The "Activity has not been started X minutes after ETA" display warning is set to 10 minutes. An activity's ETA is 9:00, the current time is 9:20 and the activity has not yet been started. Which warning will take place as a result of that configuration setting?
- A. The activity turns red, a Resource Tree warning appears, and a message scenario is launched (if configured).
- B. The activity turns red and a Resource Tree warning appears.
- C. The activity turns red
- D. A Resource Tree warning appears and a message scenario is launched (if configured).
Answer: D
NEW QUESTION 77
What configuration is required in order for users to view "Nearby activities" from the Activity List in Mobility?
- A. Set a "Nearby Radius" distance from the Business Rules screen.
- B. Select "Nearby Activities" from the Business Rules screen.
- C. Add a "Nearby Activities" action to the Activity List screen context for Mobility.
- D. Add a "Nearby Activities" action to the Activity List screen context for Core Manage.
Answer: D
Explanation:
Explanation
Reference: https://docs.oracle.com/en/cloud/saas/field-service/18b/faadu/administering-oracle-field-service-cloud.
NEW QUESTION 78
After reviewing the overall performance metrics of their workforce, a company identified that their technicians are frequently arriving at jobs late.
They want to use reoptimization to reduce the amount of lateness and improve their technicians' on-time arrival.
Which setting is required to do this?
- A. Enable Reoptimization within the routing plan, then select "Assign overdue activities."
- B. Enable Reoptimization within the routing plan, then select "Assign high priority activities."
- C. Enable Reoptimization within the routing plan, then select "Reduce overdue."
- D. Enable Reoptimization within the routing plan, then select "Optimize routes."
- E. Enable Reoptimization within the routing plan, then select "Reduce overtime "
Answer: A
Explanation:
Explanation
Reference https://docs.oracle.com/en/cloud/saas/field-service/18a/farcu/using-routing-cloud-service.pdf
NEW QUESTION 79
Which two statements are true regarding managing inventory in OFSC?
- A. Resources can share inventory when they are working as a team.
- B. The only inventory pools are "customer", "resource", and "installed".
- C. Resources can share inventory when using OFSC Collaboration.
- D. Inventory can beadded to a bucket on the Resource Tree and shared among all child resources.
Answer: A,B
Explanation:
Explanation
Reference
https://docs.oracle.com/cloud/august2017/fieldservicecs_gs/FACMU/CoreManage-8.htm#FACMUconcept_xgr_
NEW QUESTION 80
A customer requires that their dispatchers have the ability to modify activity start and end times for their technicians via the Core Manage interface when necessary.
Which option enables that ability?
- A. Enable the "Allow action time adjustment in Manage" feature for the DispatcherUser Type.
- B. Enable the "Allow activity reorderinside the route" feature within the Dispatcher User Type.
- C. Enable the "Allow action time adjustment in Manage" feature within the Add Activity/Activity Details context.
- D. Verify that access to Mobility is enabled within the Dispatcher User Type.
Answer: A
NEW QUESTION 81
Your customer is using SLAs for some Activity Types.The <sla_window_start> parameter is empty when sending those activities to OFSC via API.
Which statement is true?
- A. OFSC will use available capacity to determine the most suitable start date.
- B. OFSC will not create the activity, and an error will be returned in the API response.
- C. OFSC always uses the Activity Creation Date as the SLA start date.
- D. OFSC will use the Activity Creation Date as the SLA start.
- E. OFSC will set the start date depending on the Customer contract rules set within OFSC.
Answer: D
NEW QUESTION 82
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