Avaya 3305 Q&A - in .pdf

  • 3305 pdf
  • Exam Code: 3305
  • Exam Name: Avaya Aura® Experience Portal with POM Implementation and Maintenance exam
  • Updated: Sep 10, 2026
  • Q & A: 64 Questions and Answers
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Avaya 3305 Exam Syllabus Topics:

SectionObjectives
Topic 1: System Administration and Maintenance- System monitoring and troubleshooting
- User, role, and security management
- Logging, reporting, and performance tuning
Topic 2: Avaya Aura Experience Portal Architecture and Components- System architecture and core components overview
- Media processing and call flow basics
- Integration with Avaya Aura platform
Topic 3: Integration and Deployment- Backup and recovery procedures
- Integration with SIP, IVR, and external systems
- Deployment best practices
Topic 4: Proactive Outreach Manager (POM) Implementation- Outbound dialing strategies and rules
- POM installation and configuration
- Campaign setup and management

Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

Question #1

You client reported the multi-server Avaya Aura Experience Portal (AAEP) local PostgreSQL database has become corrupted and you have determined you must restore the database from a backup of the system.
After restoring the database from the backup, which three actions must be performed? (Choose three)

  • A. Install a new license file on the EPM.
  • B. Restart the vpms service on the Experience Portal Manager (EPM).
  • C. Reconnect each Media Processing Platform (MPP) with the EPM.
  • D. Restart the MPP service from the EPM.
  • E. Restart the avpSNMPAgentSvc on the EPM.
Reveal Solution  Discussion  0

Correct Answer: B,C,E  🗳️

Question #2

A customer wants to connect Avaya Aura Experience Portal to the existing company Oracle database. Where do you get the Oracle Java Database Connectivity (JDBC) driver?

  • A. http://www.oracle.com
  • B. http://support.avaya.com
  • C. The Oracle JDBC driver is installed automatically
  • D. The Experience Portal DVD
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #3

Which two user roles can be used to add, change, or delete the Intelligent Customer Routing (ICR) Control Application on the Experience Portal Manager? (Choose two)

  • A. Administration
  • B. Operations
  • C. Maintenance
  • D. ICR Administrator
  • E. Web Services
Reveal Solution  Discussion  0

Correct Answer: A,D  🗳️

Question #4

Which two statements below about infinite campaigns are true? (Choose two)

  • A. Infinite Campaign terminates automatically after processing all contacts.
  • B. Infinite Campaign is designated by Campaign Type 0.
  • C. Infinite Campaign terminates only when all agents log off from the campaign.
  • D. Infinite Campaign does not terminate by itself after processing all contacts.
  • E. To terminate an Infinite Campaign, manual intervention is required.
Reveal Solution  Discussion  0

Correct Answer: D,E  🗳️

Question #5

You have just installed Proactive Outreach Manager (POM) 2 SP or newer on your Avaya Aura Experience Portal (AAEP) 6.0. You run your first campaign and the POM monitor appears to shoe an Active Job, but no outgoing call spears to be made. You notice the following entry in the CmpMgrService.out log file:
CmpMgrService.out
@2011-10-21-10-24-18|P_POMCM002 | ERROR| POMCM | | | Out call web service returned fault: user does not have permission to run this Web Service | 192.9.84.93####
Which step must you take to correct the issues and continue with this procedure?

  • A. Logging to EPM using a user with an assigned role of "Web Services" and restart theCampaign
  • B. Login to EPM using a user with an assigned role of "Administration" and ensure that the outcall user name administered in POM Configuration > POM Server > Outbound Settings > Voice Server link has assigned the role of "POM Campaign Manager".
  • C. Login to Experience Portal Manager (EPM) using a user with an assigned role of "POM Campaign Manager" and restart the campaign
  • D. Login to (EPM) using a user with an assigned role of "Administration" and ensure that the outcall user name administered in POM Configuration > POM Server > outbound Settings> voice Server link has the assigned role of "Web Services"
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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