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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. UT have finalized a design for launching sales & self-service channels to enhance user experience. Which two out of box capabilities should UT should use to support customers through multiple channels.

A) Custom API via lightening Out
B) Digital commerce SDK
C) Cart Based API using Omni Out
D) Digital Commerce API

2. Universal containers (UC) is a communication service provider using commination cloud. As a part of internet order fulfillment, UC warehouse agents will use salesforce to enter a router's barcode and enter the shipping tracking number of the router. How should a Communication cloud consultant solve this requirement?

A) Configure a Push Event Orchestration item that will receive the router's barcode number and shipping tracking number
B) Configure an Autotask Orchestration item that will automatically launch an OmniScript to enter the router's barcode number and shipping tracking number
C) Configure a manual task Orchestration item that will launch a flow to enter the router's barcode number and shipping tracking number.
D) Configure a Manual Task Orchestration item that will launch an OmniScript to enter the router's barcode number and shipping tracking number

3. ABC communication is using communication cloud for managing its product catalog. The inventory maintains SKUs and enter data related to SKUs. A consultant is analyzing options to sync the SKU data with communication cloud EPC products in the product catalog.
Which communication cloud feature should consultant recommend for this use case to minimize the customer issue

A) Integrate communication cloud with inventory management system using enterprise product catalog REST APIs. The inventory will expose the EPC API to create the product and product related records in the product catalog.
B) Create a custom trigger to insert product and related records in the product catalog, Export data related attribute from inventory management system in .csv format and related records in the product catalog.
C) Integrate communication cloud with the inventory management system using CPQ API getCartProducts. The inventory management system expose EPC API to create product and create records in the product Catalog.
D) Export the SKU data as product and attribute from the inventory management system in .csv format, create a custom object to ......trigger on custom object to insert product and related records in the product catalog.

4. Universal containers (UC) is a communication service provider using commination cloud. UC plans to migrate their B2C customer and their customer services into communication cloud. UC have configured the products in the Enterprise product catalog. Which entities must be migrated and in which sequence to accomplish the migration?

A) User, Contacts, Consumer Account, Billing Account, Service Account, Subscriptions, Assets
B) User, Consumer Account, Billing Account, Service Account, Contacts, Assets Line Items, Assets
C) Users, Consumer Account, Billing Account, Service Account, Contacts, Assets
D) User, Person Account, Billing Account, Service Account, Contacts, Assets.

5. What are three main factors that should lead a consultant to consider assetization of a commercial product or service?

A) The product services sold can undergo future attribute changes
B) The product Service sold has a recurring charge
C) The product/service sold is high volume, one time billing event, such as a pay per view
D) The Product sold is a device accessory such as phone case
E) The product services sold will have child features added in the future

Solutions: