IBM P9560-043日本語 Exam Syllabus Topics:

Reference: https://www.ibm.com/certify/mastery?id=P9560-043

How much IBM Business Partner SaaS Support Mastery Test v1 costs

• Types of questions: Performance Based Questions
• Examination Fees: $180 USD
• No of Questions: 48 Questions
• Passing Score: 34 or higher
• Length of Exam: 75 min
• Examination Name: IBM Business Partner SaaS Support Mastery Test v1

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Exam Topics

The following are covered in IBM P9560-043 practice exams and IBM P9560-043 practice test:

• Level 2 Support: IBM Responsibilities
• Overview of Support through the SaaS Support Portal
• Overview of Support through the SaaS Support Portal
• Software Support Portal
• Software Support Portal Severity Levels
• SaaS Support Portal Escalation Process
• SaaS Support Portal Knowledgebase
• Support Roles and Responsibilities
• Overview of Support through the Software Support Portal
• End User Responsibilities
• Software Support Portal Knowledgebase
• Where to go for Level 2 Support
• SaaS Support Portal Severity Levels
• SaaS Support Portal
• Overview of Dealing with Problems
• Objective of IBM Support
• Level 1 Support: Business Partner Responsibilities
• Software Support Portal Escalation Process

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The benefit in Obtaining the C9530-001 Exam Certification

After completion with IBM P9560-043 exam dumps, you can do the following:

Manage all aspects of the support relationship with your End Users, including:

• For any critical issue (Severity 1) have resources available to jointly work with the Business Partner until relief can be obtained
• All communication with your End User
• Include the Technical Support as specified in the applicable
• Assigning severity
• Performing technical analysis on error / problem submitted to IBM Level 2 Support
• For any critical issue (Severity 1) escalated to IBM, have resources available to jointly work with IBM until relief can be obtained (in line with IBM's standard 24x7 for critical problems). If you are not able to provide resources, the severity may be downgraded.
• Submit content to fill any knowledge gaps that exist in the IBM knowledge based support portal for the IBM SaaS product
• confirming next steps in problem investigations
• Add content to IBM knowledge base support portal(s) for the IBM SaaS products to fill any knowledge gaps that exist for known errors or problems
• Obtaining additional information for debugging
• Providing regular status updates,
• Managing cases from the first call through to resolution
• Setting realistic expectations
• Have and maintain a system
• Tracking customer incidents / cases
• Providing regular status updates
• Identify known errors and provide resolution to End User
• Work with IBM on issues sent to IBM Level 2 Support, including getting additional information from the End User needed to reproduce the error or problem.
• As feasible providing solutions, workarounds or fixes for errors / problems
• Identify unknown errors / problem with the IBM SaaS products, try to debug and resolve and open an IBM Level 2 case for errors / problems that you can not resolve on your own
• Having committed responses times
• Qualifying incoming calls verifying each End User's entitlement and determining if it is a new call or a call for an existing incident / case
• Resolve / answer how-to, education and technical questions and provide best practices consultation
• Logging all calls
• Managing End User satisfaction issues
• Implement solution, workaround or fix, as provided by IBM.

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