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Apple OS X Support Essentials 10.8 Sample Questions:

1. Using the Parental Controls preferences, which restriction can you impose on an account?

A) Restrict the account to downloading only specified file types, such as text or audio files, from the Internet.
B) Restrict the account to sending emails only to defined email addresses.
C) Restrict the account to a defined set of the services available from the Sharing pane of System Preferences.
D) Restrict the account to a defined amount of disk space for the home folder.

2. Review the screenshot of the My Account pane of Users & Groups preferences, and then answer the question below.

An OS X Mountain Lion computer has three local users configured as shown above. Bill Sykes has lost the password to his account. Which procedure will let you reset his password?

A) Log in as Chris, open Directory preferences and enable the root user, then authenticate as the root user in Users & Groups preferences, and then reset Bill Sykes' password.
B) Log in as Bill Sykes using the root password, open Users & Groups preferences, and then reset his password.
C) Log in as Chris, open Reset Password from the Utilities folder, and then reset Bill Sykes' password.
D) Restart the Mac from the OS X Recovery partition, open Terminal from the Utilities menu, type resetpassword and press Return to open the Reset Password utility, and then reset his password.

3. When a user chooses Shut Down from the Apple menu, what process quits all of the user's open applications and tells the kernel to power down the computer?

A) loginwindow
B) kernel_task
C) launchd
D) init

4. In OS X Mountain Lion, Safe Boot ________.

A) facilitates troubleshooting by preventing loading of third-party components in the operating system at startup
B) increases data security by modifying Sharing settings, so only essential protocols are enabled at startup
C) increases data security by assigning all standard users Read-only privileges to mounted local volumes
D) prevents users from accessing sensitive system files by loading Simple Finder instead of Finder at startup

5. When an OS X computer starts up and a standard user logs in, in what order do the three components below launch?

A) 1. launch agents
2.login items
3.launch daemons
B) 1. launch daemons
2.login items
3.launch agents
C) 1. login items
2.launch agents
3.launch daemons
D) 1. launch daemons
2.launch agents
3.login items

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