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| Section | Objectives |
|---|---|
| SAP BusinessObjects Platform Fundamentals | - Architecture and core components
|
| Incident Management Processes | - Support workflow
|
| Incident Resolution in SAP BusinessObjects | - Common issue categories
|
| Troubleshooting and Root Cause Analysis | - Problem resolution techniques
|
| System Administration and Monitoring | - Monitoring tools and practices
|
1. When would the SAP Support Desk provide support directly to a client holding a maintenance agreement with the partner?
A) For any Very High message forwarded by the partner.
B) If the partner support consultants are on holiday.
C) For any Very High message raised outside of the defined business hours.
D) If the client has a support agreement with both the partner and SAP for the same installation.
2. What does component refer to when creating a message?
A) Components are part of a report.
B) The component is an attribute that allows a classification from the application perspective.
C) Components are part of data dictionary.
D) The component is an attribute used to identify the system.
3. Assume your SAP Note Search yielded a very large number of results.
How can you narrow down the search? (Choose two)
A) Use the search filter.
B) Increase the numbers of search terms.
C) Use wild cards.
D) Use the customer Id.
4. What is SAP Solution Manager Enterprise Edition? (Choose two)
A) A platform for realizing the value of SAP Enterprise Support
B) An enablement program for SAP customers
C) An enablement program for SAP partners
D) A comprehensive view on a project/release plan with all quality gates and their associated activities
5. What is Product Support Hierarchy in SAP environment? (Choose two)
A) It is part of the Service Level Agreement.
B) It is an instrument in organization and reporting within Product Support.
C) It is a view on the Application Component Hierarchy.
D) It defines the maintenance pricing level.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: A,B | Question # 4 Answer: A,D | Question # 5 Answer: B,C |
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