SAP C-BOSUP-90 Q&A - in .pdf

  • C-BOSUP-90 pdf
  • Exam Code: C-BOSUP-90
  • Exam Name: SAP Certified Support Associate - Incident Management with SAP BusinessObjects
  • Updated: Sep 30, 2026
  • Q & A: 80 Questions and Answers
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  • Exam Code: C-BOSUP-90
  • Exam Name: SAP Certified Support Associate - Incident Management with SAP BusinessObjects
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  • Q & A: 80 Questions and Answers
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  • Exam Code: C-BOSUP-90
  • Exam Name: SAP Certified Support Associate - Incident Management with SAP BusinessObjects
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  • Q & A: 80 Questions and Answers
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SAP C-BOSUP-90 Exam Syllabus Topics:

SectionWeightObjectives
Support Best Practices & Escalation15%- Communication with customers and SAP support
- Reproducing and documenting issues
- Root cause analysis and resolution tracking
SAP BusinessObjects Architecture & Components20%- BI Platform architecture
- Adaptive Processing Server, Web Application Container
- Central Management Server (CMS), Input/Output File Repository
SAP Solution Manager Service Desk25%- Incident Management Work Center
- CRM_DNO_MONITOR and INCMAN transactions
- Message escalation and forwarding
Troubleshooting & Support Tools20%- SAP Notes and knowledge base search
- Remote support and diagnostics tools
- Log files analysis and interpretation
Incident Management Fundamentals20%- SLA definitions and priority levels
- Message lifecycle and status handling
- ITIL & SAP support processes

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

Question #1

How do you check for new messages for a customer in SAP Solution Manager Service Desk?

  • A. This is not possible until the message is assigned.
  • B. Call transaction CRMD_ORDER.
  • C. Only the support coordinator can check for new messages.
  • D. Call the transaction SE80.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #2

As an SAP partner you have implemented SAP Solution Manager.
Which of the following statements reflects the requirements with regards to SAP Solution Manager installation on the customer site?

  • A. Customers do not require their own SAP Solution Manager installation.
  • B. Customers require their own installation of SAP Solution Manager.
  • C. Customers and partner need to have SAP Solution Manager clustered.
  • D. Customers need to install SAP Solution Manager and the partner needs to connect to it.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #3

What is the characteristic of a system when defined as a subset of the installation in SAP systems? (Choose two)

  • A. A system is identified using a system ID.
  • B. A system corresponds to production, test AND development environment.
  • C. One system can be a child to multiple installations.
  • D. A system corresponds to either production, test OR development environment.
Reveal Solution  Discussion  0

Correct Answer: A,D  🗳️

Question #4

You have picked a message from the queue.
What are your next steps? (Choose two)

  • A. Search for notes and confirmed messages.
  • B. Ask the customer for their usernames and passwords.
  • C. Try to guess what the customer might want to have.
  • D. Get a thorough understanding of the issue from the information given in the message.
Reveal Solution  Discussion  0

Correct Answer: A,D  🗳️

Question #5

What are key components of SAP Enterprise Support offering? (Choose two)

  • A. Global Support Backbone
  • B. Mission Critical Support
  • C. Implementation Roadmap
  • D. Extended Product Support
Reveal Solution  Discussion  0

Correct Answer: A,B  🗳️

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