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HP HP2-B120 Exam Syllabus Topics:

HP Selling HP EMEA cMPS Sample Questions:

1. Why do HP engineers rely on the properties of genuine HP supplies when developing HP LaserJet and OfficeJet printing devices? (Select two.)

A) Because HP is the only provider of supplies for the Laserjet printing system
B) Because HP supplies cost less to use in the product testing process
C) Because they design HP printers to function only with HP supplies
D) Because when you replace the supplies in a printer, you replace a substantial part of the printer
E) Because HP supplies are specially formulated to work correctly with the printing system

2. What are obligations of the partner that participates in the HP Channel Managed Print Services program? (Select three.)

A) Report contract and supplies activity monthly via HP ICPP portal
B) Offer assessmentservices
C) Only use Commercial MFP Product Portfolio.
D) Use HP Original Supplies.
E) Offer a break-fix service.
F) Provide onsite service engineers for the customer.

3. Do HP partners participating in the program get a discount on the HP original supplies used in Channel Managed Print Services contracts?

A) Yes resellers get 8% on the total contract value paid by HP once a year.
B) Yes resellers get S10 or 7 Euro per month, per toner cartridge extra.
C) No, rebates are linked to hardware only.
D) Yes discounts on HP original supplies are provided through the distributor participating in the SCRP program.

4. What are HP Care Pack services?

A) Teams of HP Customer Engineers who travel to customer locations for installation, maintenance, and troubleshooting
B) Bundled Genuine HP supplies and maintenance kits provided to customers at specific service intervals
C) Support packages that extend and enhance hardware and software service beyond the scope of the included warranty
D) HP standard limited warranties for devices, supplies, and customer replaceable parts, including full replacement services where required

5. Which statement is true about a "cost per page" click pricing model?

A) Tracking of pages printed is not important.
B) HP recommends not agreeing to a minimum number of pages per month
C) The fixed costs in the contract are included in the base, and the variable costs are included in the click.
D) The customer pays a fixed amount per month regardless of the pages printed.

Solutions: